Jerome Waite
Goodyear,AZ
Summary
Resourceful Warehouse Manager with 12 years of experience overseeing warehouse operations and directing staff. Skilled in recruiting, hiring, training, and scheduling employees to meet production goals efficiently. A clear and professional communicator, adept at enhancing operational efficiency while maintaining a positive work environment through constructive feedback and regular staff reviews. Proven track record of boosting team morale and improving productivity.
Overview
11
11
years of professional experience
Work History
Warehouse Supervisor
Sungrow
01.2023 - Current
- Supervise a team of 8-15 warehouse staff, including hiring, training, and performance management
- Oversee daily operations to ensure timely order fulfillment, inventory accuracy, and customer satisfaction
- Implemented process improvements that increased productivity by 22% and reduced errors by 90%
- Manage inventory levels, conduct audits, and coordinate with purchasing to prevent stockouts and overstocks
- Ensure compliance with OSHA regulations and promote safety awareness
- Coordinate with the shipping and receiving departments to streamline logistics and reduce delays
- Used warehouse management software to reconcile daily inventory.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
Fleet Operations Manager
Waitemovements
11.2022 - Current
- Negotiated favorable contract terms with service providers, leading to significant savings on essential services such as insurance or roadside assistance packages.
- Established strong vendor relationships for cost-effective procurement of vehicles and parts.
- Managed budgeting processes, effectively controlling costs and maximizing resources.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- Optimized routing strategies, resulting in decreased fuel consumption and expenses.
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Continuously updated knowledge on industry trends and developments in cost management methodologies, incorporating best practices into daily operations.
- Created detailed project budgets, aligning them with the organization''s strategic goals and objectives.
- Streamlined regional operations, reducing costs and improving overall efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Business Manager
UPS
10.2018 - 09.2023
- Conducted orientation sessions and organized on-the-job training for new hires
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Trained new hires to perform cross-training exercises with experienced workers
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Monitored and evaluated training performance to determine quality and cohesiveness
- Coordinated technical training and personal development classes for staff members
- Developed and implemented comprehensive training program to increase employee productivity and morale
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees
- Managed development of e-learning training materials and activities to enhance learning experiences
- Analyzed effectiveness of training programs at all levels and recommended updates
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
Operations Supervisor
UPS
06.2014 - 09.2018
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Motivated and trained employees to maximize team productivity
- Managed internal operational standards and productivity targets
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Monitored front areas so that questions could be promptly addressed
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Audited timesheets and payroll records for accuracy
- Tracked employee vacation, sick and personal time
- Completed payroll accurately and timely to meet employee expectations
- Kept main work areas free of debris and obstacles that could cause falls and mishaps
- Led employee training on safe usage of equipment
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety
Education
High School Diploma -
Betty Fairfax Laveen
05-2012
Bachelor of Arts - Bachelor of Science in Management
University of Phoenix
Tempe, AZ05-2017
Skills
- Vendor Collaboration
- Cost Reduction
- Staff training and development
- Operations management
- Cross-functional team coordination
- Human resources management
- Data-driven decision making
- Teamwork and collaboration
- Inventory and stocking management
- Mentoring and training
- Workflow coordination
- Warehouse logistics
- ERP,SAP,Warehouse Management software
- Budget management
- Contract negotiation
- Safety management
Timeline
Warehouse Supervisor
Sungrow
01.2023 - Current
Fleet Operations Manager
Waitemovements
11.2022 - Current
Business Manager
UPS
10.2018 - 09.2023
Operations Supervisor
UPS
06.2014 - 09.2018
High School Diploma -
Betty Fairfax Laveen
Bachelor of Arts - Bachelor of Science in Management
University of Phoenix
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