JEROME WALCOTT
Service Professional
Charlotte,NC
Summary
I am a highly motivated service professional with over 10 years of experience in the industry. I possess excellent communication skills and demonstrate proficiency in business practices, operational standards, and understanding customer needs. As an empowering leader, I am passionate about developing teams that prioritize exceptional service delivery and customer retention.
Overview
21
21
years of professional experience
10
10
Certification
Work History
Assistant Service Manager
Knightvest Residential
Charlotte, NC
12.2020 - Current
- Guided techs on Appliance repair, tool usage and equipment operation.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Repaired, replaced and serviced residential HVAC equipment, components, and wiring.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Scheduled and completed preventive maintenance on all appliances to help clients cut costs and increase appliance lifetimes.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Updating and Managing make ready board.
- Reading and communicating through E-mails.
- Educated residents on how to maintain most systems and appliances, upholding high standards of customer service.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Lead Security Area Manager
Quality Protection Services
New York, NY
05.2019 - 04.2020
- Leading a Crew of Area Managers on daily operations including supervising on site visits coordinating daily zone assignments, implementing training Checklist
- Coordinating area managers training schedule, responding to incidents, generating incident reports, reviewing officers incident reports and counseling. Developing and implementing security policies, protocols and procedures Coordinating staff when responding to emergencies and alarms Trained Staff on Building protocols, Post-orders, Elevator Entrapment Procedures, Customer Services Greetings, access control, Building equipment. Conducting investigations on Security Matters, Reviewing Camera Footage, Managing Onsite officers,Conducting Onsite Visit to ensure officers are in full Compliance with Company Policies
- Reviewing Post orders, testing officers common knowledge of Post orders and understanding of Post instructions
- Developed team communications and information for meetings
- Increased customer satisfaction by resolving security issues.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Electrical Apprentice
Tropical Woodwork
New York, NY
01.2016 - 05.2019
- Handled installation of electrical components by splicing, joining and connecting wire.
- Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Trained laborers in basic electrical principles, tool management and site safety.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Building Maintenance Engineer
City Tabernacle S.DA Church
New York, NY
01.2008 - 01.2016
- Diagnosed and resolved machine operation variations and equipment problems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Managed staff of 4, created work schedules, distributed assignments and supervised day-to-day operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Education
Bachelor of Science - Business Management
City Technical College
Cuny City Technical College06.2009
High School Diploma - undefined
Louis D. Brandeis High School
2005
Skills
- Customer Service
- Hand and Power Tool Operation
- Appliance repair
- HVAC-
- pool
- Outside Contractor Oversight
- Plumbing
- Electrical
- Team Managing
- Tool and Equipment Maintenance
- Time Management
- Verbal and Written Communication
- Critical Thinking
- Skilled Maintenance and Repair
- Worker Training
- Performance Evaluations
Accomplishments
Customer Service training Management training, OSHA Certification (Multi-industry / Health & Safety),Management Training, EPA universal certification,
Make ready
Certification
- Licensed HVAC
- E.P.A - Universal LIC
- Customer Service
- C.P.O
- OSHA
- excel
Timeline
Assistant Service Manager
Knightvest Residential
12.2020 - Current
Lead Security Area Manager
Quality Protection Services
05.2019 - 04.2020
Electrical Apprentice
Tropical Woodwork
01.2016 - 05.2019
Building Maintenance Engineer
City Tabernacle S.DA Church
01.2008 - 01.2016
Bachelor of Science - Business Management
City Technical College
High School Diploma - undefined
Louis D. Brandeis High School