Jerome Williams
Jacksonville,Florida
Summary
Accomplished Operations Manager with a proven track record at Thumbzz Up Bbq, enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Skilled in logistics management and fostering cross-functional coordination, I consistently exceed financial targets and operational goals. Expert in workflow optimization and problem-solving, driving continuous improvement and operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Operations
Thumbzz Up Bbq
05.2022 - 08.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed cross-functional teams for successful project completion and timely delivery.
Chef Supervisor
Jacksonville Rehabilitation Center
02.2019 - 03.2021
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
- Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
- Streamlined food preparation processes for faster service times and better quality control.
- Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Evaluated food products to verify freshness and quality.
- Coordinated with team members to prepare orders on time.
- Utilized culinary techniques to create visually appealing dishes.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Supervisor of Operations
Chartwells Schools Dining Services Supervisor
08.2016 - 03.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Education
Culinary Certificate - Cooking & Baking
Texas Culinary Institute
Texas City, TX09.2013
Master Of Business Administration - Business Administration And Management
University of Colorado At Boulder
Boulder, CO08.1992
Bachelor Of Administrative Studies - Human Resources Training & Strategic Management
University of Colorado At Boulder
Boulder, CO05.1990
Skills
- Logistics Management
- Cross-functional coordination
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Strategic Planning
- Inventory Management
- Schedule Management
- Inventory Control
- Employee Motivation
- Delegation
- Operations Monitoring
- Workflow Optimization
- Project Management
- MS Office
- Staff Training
- Invoice Processing
- Work flow planning
- Customer Relationship Management
- Staff Development
- Problem-Solving
Certification
- Senior Professional in Human Resources (SPHR) - HR Certification Institute.
- Certified in Production and Inventory Management (CPIM) - APICS.
Timeline
Manager of Operations
Thumbzz Up Bbq
05.2022 - 08.2024
Chef Supervisor
Jacksonville Rehabilitation Center
02.2019 - 03.2021
Supervisor of Operations
Chartwells Schools Dining Services Supervisor
08.2016 - 03.2021
Culinary Certificate - Cooking & Baking
Texas Culinary Institute
Master Of Business Administration - Business Administration And Management
University of Colorado At Boulder
Bachelor Of Administrative Studies - Human Resources Training & Strategic Management
University of Colorado At Boulder