Seasoned Property Manager bringing proven skills in negotiating, preparing, and finalizing various agreements in the real estate industry. Meticulous, well-organized, and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies, and agency representatives. Ready to bring knowledge and abilities to challenging roles with the potential for long-term career advancement and success.
Hi, I’m
Jerome Faulkner
Real Estate Professional
Chicago,IL
Summary
Overview
15
years of professional experience
1
Certification
Work History
REAL MANAGE, LLC
LICENSED COMMUNITY ASSOCIATION MANAGER
10.2022 - Current
Job overview
- Managed a portfolio ranging from 8-10 properties
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Developed and adhered to community budgetary restrictions in collaboration with the board of directors.
- Communicated effectively with owners and residents
- Provided timely and accurate financial reports upon request.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries and work orders.
- Developed annual operating budgets and financial forecasts for capital projects
FIRST COMMUNITY MANAGEMENT
COMMUNITY ASSOCIATION MANAGER
05.2021 - 06.2022
Job overview
- Managed a portfolio of 10-12 condominium Associations
- Resolved all resident complaints
- Enforced compliance with community regulations and guidelines.
- Secured pool and fitness facility maintenance, landscaping, and waste removal.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) work orders.
- Developed annual operating budgets and capital expenditure forecasts
- Analyzed operational information for impact on ROI, identified trends, and recommended appropriate adjustments.
DEXTER, PROPERTIES, LLC
OWNER/MANAGING PARTNER
03.2017 - 04.2022
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in a significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based on costs and fees for successfully operating the business.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
WESTWARD 360, INC
SENIOR PROPERTY MANAGER
08.2017 - 05.2021
Job overview
- Helped to institute and currently functioning as one of two (2) lead managers for the Small Accounts Division (properties with no more than 20 units)
- Facilitate the onboarding and transitioning of all properties into the Small Accounts Division
- Administered operations to handle the needs of more than 2,000 owners and/or residents across approximately 150 properties.
- Supervised a team of ten (10) combined Property Managers and Assistant Property Managers for the Small Accounts Division
- Establish team building and goal-oriented operating practices for the Small Accounts Division
- Provided training and mentorship to newly hired Property Managers and Assistant Property Managers
- Maintained building systems by working with maintenance services and supervised repairs.
- Directed property management program by determining requirements, planning for material equipment replacement, and implementing quality control oversight.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Prepared annual budgets for all properties in the Small Accounts Division
- Analyzed operational information for impact on ROI, identified trends, and recommended appropriate adjustments.
- Supervised team responses to Common Area Maintenance (CAM) issues.
PEAK PROPERTIES, INC
PROPERTY MANAGER
10.2011 - 10.2016
Job overview
- Responsible for daily management of Core, Receivership, and OREO properties
- Served as the lead Property Manager for all Chancery/Receivership court proceedings
- Drafted and filed Receivership, OREO, and Core property reports for Chancery Court proceedings
- Administered all private subsidized, CHA and public subsidized, and tax credit housing documentation and contracts
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up with designated legal counsel on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained a sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
BERKSHIRE HATHAWAY HOMESERVICES
LICENSED REALTOR
06.2008 - 11.2011
Job overview
- Compared recently sold area properties to determine competitive market prices.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and implemented strategic marketing plans to increase the potential for selling properties and generate more leads.
- Promoted sales of properties through advertisements, open houses, and online advertising platforms.
- Arranged for inspections and surveys of sold properties.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments with buyers, sellers, and other realtors to show buyers and tenants prospective homes.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Collaborated with clients to learn and determine real estate needs.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
Education
OHIO STATE UNIVERSITYColumbus
Bachelor of Arts from English
06.2023
University Overview
NORTHWESTERN UNIVERSITYEvanston, IL
Master of Science from Communications
08.2022
University Overview
Skills
- Receivership & Bank-Owned REO Management
- Community Association Management & HOA Oversight
- Budgeting & Financial Forecasting
- Knowledge of various Property and Accounting Software (Yardi, Buildium, Strongroom, etc)
- 3rd Party Contract and Lease Negotiation and Administration
- Team Building and Training
- Vendor Relationship Development
- Capital Projects Management
- RFP Development and Facilitation
- Knowledge of, Association Regulations, Local and State Tenant and Eviction Laws
- Rent Pricing Optimization
- Accurate Property Valuation
- Cloud-Based File Management
- Social Media Engagement
- Administrative Leadership
- Critical Thinking
- Tenant Eligibility Determination
- Creative and Adaptable
Certification
- IL Community Association Manager’s License (License No. 261.002591) 2017- current
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The man who views the world at 50 the same as he did at 20 has wasted 30 years of his life.
Timeline
LICENSED COMMUNITY ASSOCIATION MANAGER
REAL MANAGE, LLC
10.2022 - Current
COMMUNITY ASSOCIATION MANAGER
FIRST COMMUNITY MANAGEMENT
05.2021 - 06.2022
SENIOR PROPERTY MANAGER
WESTWARD 360, INC
08.2017 - 05.2021
OWNER/MANAGING PARTNER
DEXTER, PROPERTIES, LLC
03.2017 - 04.2022
PROPERTY MANAGER
PEAK PROPERTIES, INC
10.2011 - 10.2016
LICENSED REALTOR
BERKSHIRE HATHAWAY HOMESERVICES
06.2008 - 11.2011
OHIO STATE UNIVERSITY
Bachelor of Arts from English
NORTHWESTERN UNIVERSITY
Master of Science from Communications
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