Jerome Hall
Tampa,FL
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Sr. Executive Assistant / Contractor
V2X, Inc.
01.2023 - 07.2024
- Administered daily scheduling of Conference Rooms, as well as operation of VTC equipment for teleconferences DOD wide
- Wrote executive correspondence and other communications based on knowledge of the Directors vision, philosophy, objectives, priorities, and stance on a variety of high-level issues critical to the organization
- Developed and prepared a wide range of narrative and statistical materials, letters, endorsements, messages, correspondence, reports, office policies, etc., in final form for the Director's signature
- Developed new or modified work methods, records and files, management processes, procedures for administering program services, guidelines and procedures and automating work processes for the conduct of administrative support functions or program operations.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings and briefings.
- Provided administrative support to senior leadership members of the organization, while maintaining confidentiality.
- Developed and maintained internal client filing system using Microsoft SharePoint.
- Handled scheduling and logistics planning for conferences and monthly meetings.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Complied with special requests from board members for research, assistance and travel arrangements.
- Distributed company-wide announcements via Outlook and booked conference rooms and coordinated catering for various staff development forums.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for the Director and Deputy.
Administrative Assistant
Zenetex, LLC
08.2019 - 01.2023
- Coordinate incoming communications and maintains calendars for DTI Director's Office and leadership team
- Arranges conferences and meetings, determines participants, and advises participants of time, place and topics to be discussed
- Prioritizes communications and visitors to the Director's office, organizes meetings, and otherwise manages the flow of information and visitors to senior leadership
- Provides outstanding administrative support where needed
- Responsible for managing the In-Out Processing of newly reporting personnel
- Administers daily scheduling of Conference Rooms, as well as operation of VTC equipment to teleconferences DOD wide
- Assists in the preparation of classified program briefings for presentation to the director and /or OGAs; reviews and edits information on various division products
- Writes correspondence and other communications based on knowledge of organizational philosophy, objectives, priorities, and stance on a variety of high-level issues critical to the organization
- Develops and prepares a wide range of narrative and statistical materials, letters, endorsements, messages, correspondence, reports, office policies, etc., in final form for supervisors' signature
- Collaborates across numerous government agency customers to gain understanding of all facets of programs and technologies
- Provides writing and editing skills and strategies to support programs and business practices
- Ensures division products meet editorial and customer specifications as applicable and adhere to standards for quality, graphics, format, and style.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Executive Assistant (EA) for SOF AT&L (PEO-SW)
SCIOLEX Corp.
02.2017 - 07.2019
- Electronic Records Manager
- Officer Counseling and Evaluations Manager
- PEO & DPEO Calendar Manager / Manages day-to-day calendars of SOF Warrior leadership
- PEO & DPEO DTS Travel Coordinator
- Civilian and Military award manager
- Prioritizes office communications and visitors to the office, organizes meetings, and otherwise manages the flow of information and visitors to the supervisor
- Provides outstanding administrative support where needed
- In-Out Processing Coordinator for all PEO-SW personnel
- Supply Supervisor
- Prepares a wide variety of correspondence, memoranda, reports and statistical material and military weapon systems.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Overnight Support Manager
Wal-Mart Neighborhood Market
02.2014 - 01.2017
- Responsible for managing the overnight stocking crew for entire store shelf availability
- Process freight, create new displays on endcaps and fill shelves with merchandise
- Serves as the Customer Service Manager / answers questions from all customers
- Follows safe work practices by keeping their work areas free of debris such as plastic and cardboard used to package the merchandise they stock
- Uses standard Pallet Jacks and Power Lifting Equipment safely when transporting pallets of stock from one location to another
- Follows safety procedures and know how to address/clean liquid and chemical spills, in accordance with OSHA.
Administrative Support Officer
Stuttgart, Germany
05.2013 - 10.2013
- Managed the entire Secure Key System for the Counter-Narcotics/Law Enforcement (CNLW) Division
- Processed over 100K travel requests for the Continent of Africa Counter-Drug missions
- Mentored, trained and led 8 Sailors while assigned to the CNLW
- Updated and maintained the entire Counter-Narcotics/Drug Enforcement file system
- Assisted with Help-Ticket issues
- Managed training, administration, logistics, travel, employee files and policy/procedure drafting
- Provided outstanding administrative support to the entire CNLW Staff.
- Coordinated travel arrangements for staff members.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Reserve Support Officer
Naples, Italy
01.2013 - 03.2013
- Processed over 50 Billet Control Numbers for Naval Reserve members
- Managed Reserve Travel Claims for process to the Command Pay Center
- Updated the entire Naval Reserve Joint Manning Document (JMD) for dissemination to Fleet Staff
- Provided outstanding administrative support to the Operational Support Officer with issues affecting inbound Reservists.
- Monitored employee and customer interactions to assess quality of service.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
Administrative Support Officer
MacDill AFB, FL
05.2012 - 10.2012
- Database management
- As Passport Agent - Processed countless Passport and Visa applications for travelers to the Central Command Area of Responsibility
- Assisted the Commander with day-to-day administrative functions as assigned
- Created and maintained daily personnel reports
- Maintained command personnel files
- Visa & Passport Database Manager.
- Coordinated travel arrangements for staff members.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
Education
Skills
- Office Management
- Initiative
- Leadership / Mentoring
- Attention to Detail
- Interpersonal and Communications Skills
- Security Operations
- Passports / Visas Management
- Secure Communications
- Training / Development
- Human Resources
- Critical Thinking
- Flexibility and Resilience
- File / Database Management
- Project Management
- Executive Level Briefings and Presentations
- Excellent interpersonal abilities
- Research abilities
- Office equipment proficiency
- Meticulous attention to detail
- Effective problem solving
- Human resources knowledge
- Report Writing
- Presentation Development
- Customer Service
- Staff Management
- Database Management
- Meeting planning
- Mail Management
- Technical Support
- Travel administration
- Scheduling
- Business Writing
- Phone Etiquette
- Filing and data archiving
- Spreadsheet tracking
- Schedule Management
- Calendar Management
- Resourceful
- Videoconference preparation
- Advanced MS Office Suite
- Proofreading
- Executive Support
- Excel spreadsheets
Clearance
Active TS/SCI Clearance
Militaryservicedates
09/1995 - 06/2017
Military Service
U.S. Navy Active & Reserve Duty
References
Numerous professional references available upon request.
Timeline
Sr. Executive Assistant / Contractor
V2X, Inc.
01.2023 - 07.2024
Administrative Assistant
Zenetex, LLC
08.2019 - 01.2023
Executive Assistant (EA) for SOF AT&L (PEO-SW)
SCIOLEX Corp.
02.2017 - 07.2019
Overnight Support Manager
Wal-Mart Neighborhood Market
02.2014 - 01.2017
Administrative Support Officer
Stuttgart, Germany
05.2013 - 10.2013
Reserve Support Officer
Naples, Italy
01.2013 - 03.2013
Administrative Support Officer
MacDill AFB, FL
05.2012 - 10.2012