Jeromey Copeland

• Strong advocacy and organizational skills as evidenced by successfully navigating interventions and accommodations for teenager with Autism/ADHD
• Handled multiple projects and priorities such as childcare, scheduling, educational / after-school activities
• Provide care for newborn/infant every day physical needs: diapering, feedings, playtime, activities and napping schedule
• Maintain and watch cautiously for safety hazards along with keeping sanitary environment

• Oversaw sales and merchandise of store
• Maximized installs as well as Sales by making sure all related items were attached
• Set up project assessments along with quotes for material orders and Installs to complete overall sale
• Ensured customers were notified when products would arrive to store along with ETA on deliveries
• Prepared special orders and materials with proper labels while loading them into staging area
• Ensured orders and installations were completed as scheduled
• Performed necessary follow-ups with customer and contractors
• Used forklift to load and unload customers along with loading/unloading trucks
• Filled out forms to qualify customer and make best recommendations according to customers criteria

• Led success of achieving service goals by having clarity on team structure, status and progress while building professional relationships through communication and creativeness
• Partnered with General Manager by strategizing ways to drive services culture in all departments by increasing stores AOV, Rewards program, Technology and subscription/protection plans
• Implemented sales training to ensure appropriate product knowledge and sales techniques, provided positive and constructive feedback while creating culture that built trust, brand loyalty with exceptional client and customer service
• Diagnosed and installed parts as well as software on computers
• Responsible for merchandising , operations and ad sets along with planograms
• Accurately tracked daily sales and cash flow to maintain profits
• Processed damaged and destroyed products along with Buybacks
• Led safe and healthy work environment by implementing awareness for shrink/ Loss prevention, store safety and MSDS procedures

Discovery Aide

• Provided assistance to individuals, as necessary to build strong daily living skills to develop their independent community skills.
• Assisted in development of weekly activity schedule for each member to maximize their time spent in community

Residential House Manager

• Oversaw 20 clients as well as employees daily operations.
• Developed budgets to optimize use of resources while controlling costs with assisted residents personal finances
• Interviewed, hired, and trained new staff, along with creating schedules and supervising personnel
• Held staff/client meetings along with monthly and quarterly evaluations while discussing residents goals
• Complied with all OSHA and MSDS standards along with monthly and quarterly safety meetings
• Provided input along with addressing any, and all issues that arise while completing monthly reports for each member to program director and DHS caseworkers
• Overseen all checklists/cleaning such as kitchen, laundry, housekeeping, safety drills, vehicle inspections and med management

• Inbound/outbound calling with transitioning to sales
• Received payments while also troubleshooting billing questions
• Assisted in selection of purchasing products and services
• Met or exceeded sales objectives with monthly revenue goals

• Provided care while creating opportunities and choices for people with disabilities and mental illness
• Assisted with meeting daily goals and building healthy relationships in the community
• Coordinated and scheduled outings along with attending appointments for the people supported

• Provided great customer service
• Stocked and rotated products and produce
• Prepared fresh sandwiches, meats, and cheeses
• Cooked customer orders and set food displays

• Oversaw sales and merchandise of assigned department
• Maximized sales and merchandise of related products educating customers about features and benefits to aid in selecting best options for each customer.
• Arranged millwork and flooring installations
• Ensured materials and operational activities were completed on time
• Prepared special orders and materials
• Ensured orders/installations were completed as scheduled
• Performed necessary follow-ups with customer and contractors
• Reviewed blueprints and provided contractor estimates
• Cross-trained and served in a variety of departments
• Mixed and Matched paint colors according to customer criteria

• Cross-trained and served in variety of departments
• Held clinics on interior and exterior surface painting and variety of flooring installations
• Assisted customer with do it yourself painting/ flooring projects
• Mixed and Matched paint colors according to customer criteria
• Front-faced and stocked shelves as needed
• Complied with all OSHA and MSDS standards along with trainings for certifications on equipment such as Forklift, Reach truck, Order picker, and Electric pallet jack

• Operated warehouse equipment: forklifts, reach-trucks, pallet jacks, and two-wheel Dollie
• Loaded and unloaded trucks with merchandise
• Watched and controlled for both employee and floor shrink
• Coordinated retail merchandise according to popularity of product
• Revamped old displays in order to make them more appealing to public