Jeromy Bolan
Aurora,CO
Summary
Well-qualified Operations Support Manager bringing 26 years of experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.
Overview
28
28
years of professional experience
Work History
Uber / Lyft Driver - Doordash / Grubhub Delivery
Independent Contractor
06.2015 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered top level customer satisfaction with a five star rating on all platforms
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Operations Support Manager
DIRECTV
10.1996 - 01.2023
- Investigated system breaks to determine causes and develop solutions.
- Completed continuous assessments of HSP program (Vendor Program), DIRECTV GOES TO SCHOOL program, and Partner Escalations and put together improvement plans.
- Produced reports outlining Field Performance metrics.
- Provided deep dive support to leadership.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized or ineffective practices.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, INSecondary Education - Business
Purdue University
West Lafayette, INSkills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft Access
- Compliance Requirements
- Process Updates
- Research Proficiency
- Time Management
- Adaptability
- Collaboration / Teamwork
- Self Aware
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
Timeline
Uber / Lyft Driver - Doordash / Grubhub Delivery
Independent Contractor
06.2015 - Current
Operations Support Manager
DIRECTV
10.1996 - 01.2023
High School Diploma -
Perry Meridian High School
Secondary Education - Business
Purdue University