Well-qualified Operations Support Manager bringing 26 years of experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.
Overview
28
28
years of professional experience
Work History
Uber / Lyft Driver - Doordash / Grubhub Delivery
Independent Contractor
2015.06 - Current
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered top level customer satisfaction with a five star rating on all platforms
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Operations Support Manager
DIRECTV
1996.10 - 2023.01
Investigated system breaks to determine causes and develop solutions.
Completed continuous assessments of HSP program (Vendor Program), DIRECTV GOES TO SCHOOL program, and Partner Escalations and put together improvement plans.
Produced reports outlining Field Performance metrics.
Provided deep dive support to leadership.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized or ineffective practices.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN
Secondary Education - Business
Purdue University
West Lafayette, IN
Skills
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft Access
Compliance Requirements
Process Updates
Research Proficiency
Time Management
Adaptability
Collaboration / Teamwork
Self Aware
Valid Driver's License
Customer Service
Clean Driving Record
Problem-Solving
Safe Driving Practices
Timeline
Uber / Lyft Driver - Doordash / Grubhub Delivery
Independent Contractor
2015.06 - Current
Operations Support Manager
DIRECTV
1996.10 - 2023.01
High School Diploma -
Perry Meridian High School
Secondary Education - Business
Purdue University
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