Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeromy Dietel

Cedar City

Summary

Dynamic Customer Service Officer at U-Haul International with a proven track record in enhancing client satisfaction through effective issue management and conflict resolution. Skilled in equipment servicing and detail-oriented data input, I consistently improved service delivery and streamlined communication, ensuring timely resolutions and fostering positive customer engagement.

Overview

10
10
years of professional experience

Work History

Customer Service Officer

U-Haul International
05.2025 - 07.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Maintenance Technician

Hertiage Ranch
10.2023 - 05.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.

Maintenance Technician

Monterey County Parks
03.2015 - 04.2022
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.

Education

Inventory Control

Moorpark High School
Moorpark, CA
05-2000

Skills

  • Client assistance
  • Effective issue management
  • Detail-oriented data input
  • Customer engagement expertise
  • Customer service
  • Client engagement
  • Equipment servicing
  • Organizational recordkeeping
  • Conflict resolution strategies

Timeline

Customer Service Officer

U-Haul International
05.2025 - 07.2025

Maintenance Technician

Hertiage Ranch
10.2023 - 05.2024

Maintenance Technician

Monterey County Parks
03.2015 - 04.2022

Inventory Control

Moorpark High School

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