Jeron Jones
District Heights,MD
Summary
Dynamic Field Manager with a proven track record at ADT Security, excelling in metrics tracking and performance evaluation. Expert in fostering collaborative relationships and resolving complex issues, driving customer satisfaction and team success. Adept at employee training and inventory management, consistently enhancing operational efficiency and service quality. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
10
10
years of professional experience
Work History
Field Manager
ADT Security
Bowie, MD
10.2022 - Current
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Assigned work and monitored performance of project personnel.
- Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Implemented quality control measures to uphold company standards.
- Recruited and trained new employees to meet job requirements.
Store Manager
AutoZone
Camp Springs, MD
01.2021 - 03.2022
- Exemplify adept store management and adeptly oversee scheduling
- Diligently initiate store operations at commencement and wrap up at shifts' closure
- Skillfully address customer inquiries and tactfully manage concerns
- Attain and surpass sales objectives through strategic efforts
- Vigilantly monitor and proactively manage supply inventory and procurement
- Efficiently supervise a cohesive team of four members on a consistent basis
- Cultivate a harmonious and productive team milieu conducive to excellence
- Conduct comprehensive training, skill enhancement, and performance evaluations for staff
- Exercise meticulous stewardship over budget allocation and financial resources
Field Manager
Vivint Security
Upper Marlboro, MD
01.2019 - 01.2021
- Executed comprehensive installations of complete security systems within residential premises
- Effectively managed technical support inquiries, swiftly resolving issues and undertaking necessary equipment replacements
- Strategically advised on supplementary upgrades to ensure homes achieved optimal safety standards
- Navigated company vehicle responsibly, while also overseeing fuel expenses and maintaining accurate inventory levels
- Successfully garnered referrals through exceptional service, fostering a network of satisfied customers
- Promptly addressed and resolved customer inquiries and concerns, showcasing a commitment to service excellence
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Manager
Rockseasons Auto, LLC
District Heights, MD
01.2015 - Current
- Provide customers with expeditious, gracious, and efficient cleaning and detailing services
- Act as a vital link between technicians and clients, ensuring smooth communication
- Assume responsibility for enhancing the customer experience, executing supplementary tasks to leave a lasting positive dealership impression
- Apply fundamental mathematical prowess to solve equations for chemical blending
- Participate in company-sponsored training sessions and stay current with factory technical updates
- Demonstrate adept comprehension and adherence to federal, state, and local protocols governing hazardous waste disposal
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created and managed budgets for travel, training, and team-building activities.
Education
High School Diploma -
Crossland High School
Temple Hills, MD05-1999
Skills
- Time management
- Communication
- Collaborative relationships
- Active listening
- Problem resolution
- Adaptability
- Microsoft Office
- Deltek
- Quicken Books
- Staff scheduling
- Performance evaluation
- Employee training
- Inventory management
- Problem solving
- Communication skills
- Metrics tracking
- Crew management
References
References available upon request.
Timeline
Field Manager
ADT Security
10.2022 - Current
Store Manager
AutoZone
01.2021 - 03.2022
Field Manager
Vivint Security
01.2019 - 01.2021
Manager
Rockseasons Auto, LLC
01.2015 - Current
High School Diploma -
Crossland High School
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