STEPHANIE RIOS
San Juan,PR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Digital Member Experience /Member Service Representative
American Airlines, American Airlines HDQ
Dallas, TX
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Improved member satisfaction by promptly addressing inquiries and providing accurate information.
Project Manager
MIDA Puerto Rico
Puerto Rico
11.2019 - 03.2020
- Developed and initiated projects, managed costs, and monitored performance
- Fostered relationships with vendors to foster positive working relationships
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications
- Achieved project deadlines by coordinating with contractors to manage performance
- Modified and directed project plans to meet organizational needs.
- Developed comprehensive project plans that outlined scope, resources, timelines, and milestones for successful execution.
Promoter
Buena Vibra Group
SAN JUAN, Puerto Rico
08.2015 - 12.2019
- Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information
- Collaborated with media representatives to optimize coverage of special events
- Provided product samples, coupons and informational brochures to persuade people to buy products
- Worked within retail environments to boost product awareness and making sales goals
- Set up and broke down promotional booths and tents, talked to potential customers for successful promotional events.
Marketing Intern
D2 Advertising
Puerto Rico
04.2016 - 12.2016
- Collaborated with team members to help expand marketing channels
- Provided administrative support to senior staff, including creating proposals and organizing documentation
- Contributed to mock-ups, email campaigns and social media content.
Public Relations Intern
Banco Santander De Puerto Rico
HATO REY, PR
05.2016 - 08.2016
- Cultivated and maintained strong relationships with media outlets
- Collaborated across multi-disciplinary teams using Agile development frameworks
- Resolved app defects by reviewing bug reports and tracking repeatable malfunctions within software titles
- Collaborated with product management to design, build and test systems.
Sales Promoter
Metro Promotions
SAN JUAN PR
02.2016 - 08.2016
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Education
Bachelor of Arts - Commercial And Advertising Technology Art
Universidad De Puerto Rico
Carolina Puerto Rico06.2019
High School Diploma - Puerto Rico
Academia Bautista De Puerto Nuevo
Puerto Rico05.2014
Skills
- Project planning
- Development
- Multi-Site Operations
- Advanced Problem Solving
- Bilingual
- Promotional events
- Digital marketing
- Scheduling
- Digital design
- Data entry proficiency
- Brand Promotion
- Analytical Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Digital Member Experience /Member Service Representative
American Airlines, American Airlines HDQ
05.2022 - Current
Project Manager
MIDA Puerto Rico
11.2019 - 03.2020
Public Relations Intern
Banco Santander De Puerto Rico
05.2016 - 08.2016
Marketing Intern
D2 Advertising
04.2016 - 12.2016
Sales Promoter
Metro Promotions
02.2016 - 08.2016
Promoter
Buena Vibra Group
08.2015 - 12.2019
Bachelor of Arts - Commercial And Advertising Technology Art
Universidad De Puerto Rico
High School Diploma - Puerto Rico
Academia Bautista De Puerto Nuevo