JERONEN LORI
Orlando,USA
Summary
Developed leadership and strategic planning skills in collaborative team environment, seeking to transition into new field. Demonstrated ability to motivate and guide team members toward achieving common goals, while effectively managing conflicts. Keen to leverage these transferable skills to drive success in new and challenging role.
Overview
8
8
years of professional experience
Work History
Admissions Team Captain
Universal's Volcano Bay
Orlando, USA
05.2020 - Current
- Assist in executing daily sales initiatives, guest service, and operational standards in ticket sales, turnstiles
- Oversee opening and closing operations, manage guest flow, and resolve escalated guest and technical issues
- Handle inventory, starting banks, audits, cash reconciliations, and end-of-day reporting
- Ensure smooth daily operations, monitor team performance, and maintain operational supplies and equipment
- Enforce policies, safety standards, and dress code compliance; maintain show quality standards
- Review and edit Kronos time entries, approve schedule changes in the absence of a supervisor
- Partner with OJT Instructor to oversee new hire training, monitor progress, and address concerns
- Train and coach team members, provide feedback, set daily sales goals, and support revenue targets
- Lead daily shift meetings, provide feedback, and report disciplinary issues to management
Admissions Attendant
Universal's Volcano Bay
Orlando, USA
03.2017 - 06.2020
- Ensure guest have the proper tickets and credentials upon entry while having a vast knowledge off all tickets
- Collection, and distribution of wearables
- Keeping inventory of wearables, as well as cleaning, maintenance, and updates
- Recovering wearables from guest at the park exit
Education
Certification - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04.2020
High School Diploma -
Lely High School
Naples, FL05.2013
Some College -
Valencia College
Orlando, FLSkills
- Fluent Bilingual Communication
- Leadership
- Feedback delivery
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
- Inventory management
- Problem-solving aptitude
- Reliability
- Training and mentoring
Accomplishments
- Bravo Award Winner
- Team Captain Of The Quarter
Timeline
Admissions Team Captain
Universal's Volcano Bay
05.2020 - Current
Admissions Attendant
Universal's Volcano Bay
03.2017 - 06.2020
Certification - Hospitality And Tourism Management
Florida Atlantic University
High School Diploma -
Lely High School
Some College -
Valencia College
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