Jeronimo Orona

Results-driven Application Support Specialist with expertise in incident response, root cause analysis, and cloud solutions. Proven ability to enhance system stability and efficiency through proactive monitoring and troubleshooting.

Pawel Holderny

Sr. Manager, Airline Customer Support, FLYR

Email: pawel.holderny@gmail.com

"I had the pleasure of managing Jeronimo during his time as an Application Support Specialist at FLYR, where he supported our global airline customers while working in the Americas timezone. Jeronimo consistently delivered reliable support by following runbooks and ensuring smooth day-to-day operations, while also taking initiative to refine and adjust processes where improvements were needed. His structured and detail-oriented approach made him a dependable team member in a high-paced, customer-facing environment. What stood out most, however, was his ability to build and maintain strong relationships with our customers. His professionalism and communication skills helped foster trust and ensured issues were addressed with both technical accuracy and customer care. I am confident that Jeronimo will be a valuable asset to any organization looking for a dedicated and customer-focused support professional."

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Fraser, Disney-Willis,

Senior Director, Platform Operations, Kaleyra

Phone: 310-463-1142 Email: willisf@gmail.com

"During the 6 years Jerry reported to me, he managed a series of complex, highly technical (in-house developed) applications and systems, with some integrated into client and vendor platforms. Jerry had to reverse engineer how these worked after our team inherited them through an acquisition. With no documentation or tribal knowledge handover, Jerry worked it out and created architecture and support documentation, including runbooks for our NOC, becoming the subject matter expert for these systems with no fallback to rely on. Jerry also regularly liaised with vendors, clients, and internal stakeholders and managed highly impactful incidents until resolution.

I was fortunate to have Jerry on my team, and I’d hire him again in a heartbeat."

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Nasir Shakour

Support Manager / Escalation Manager , Cisco / IronPort

Email: nasirshakour@gmail.com

"Jerry was on the team of Customer Support Engineers reporting to me. He has a natural grasp of technology; but most importantly, works to find the right resources when needed. Jerry handled customer issues in the ticket queue with a laser like efficiency that made him often the top at case resolution in a quarter. He then turned those issues into solutions for the customer solutions database just as efficiently, which allowed his work to scale. Jerry also has a calm demeanor that gives confidence to the customers during conversations. Jerry definitely has my recommendation. If I was building another CSE team, Jerry would be one of the first people I called."