Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

Jermaine 'Jeronimo' Thomas

Seattle,WA

Summary

Leader in Food and Beverage industry with over 14 years of experience in customer service and hospitality. Expertise in point-of-sale systems and cash handling, ensuring accurate transactions. Proven track record in enhancing team efficiency and improving workflow, contributing to a restaurant's reputation for excellence. Strong communication skills foster positive guest experiences and effective table management in high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Manager

Panera Bread
Tukwila, WA
01.2024 - 04.2025
  • Oversaw daily operations to ensure smooth service and customer satisfaction.
  • Trained and mentored staff on company policies and procedures.
  • Managed inventory control to minimize waste and optimize supply levels.
  • Resolved customer complaints promptly to enhance dining experience.
  • Motivated team members to consistently achieve or exceed performance expectations.

Cocktail Server

Jubitz
Portland, Oregon
07.2022 - 07.2023
  • Implemented upselling techniques to maximize revenue.
  • Maintained confidentiality of guest information and payment transactions.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.

Bartender/Barista

Society Hotel
Portland, Oregon
03.2021 - 03.2022
  • Operated espresso machines and grinders to ensure quality beverage preparation.
  • Assisted in inventory management by restocking supplies as needed.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

FOH Manager/Bartender/Server/Host

Lone Spur Cafe
Flagstaff, AZ
01.2018 - 01.2021
  • Assigned tasks to FOH staff members according to their abilities and experience levels.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.

Server/Bartender/Singer

Black Bart's Steakhouse
Flagstaff, AZ
01.2015 - 03.2020
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted in training new servers on restaurant policies and procedures.
  • Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Education

Bachelor of Science - Arts & Cultural Management, Music

Northern Arizona University
Flagstaff, AZ
05-2018

Skills

  • Staff training
  • Quality control
  • Customer service and satisfaction
  • Food safety standards
  • Time management
  • Team leadership
  • Hospitality service expertise
  • Multitasking and organization

Certification

  • ServSafe Food Protection Manager Certification
  • Washington Mandatory Alcohol Server Training Certification
  • Preventing Workplace Harassment - Essentials Restaurant (ML) Certification

Affiliations

  • Bass Section Leader and Soloist (First Congregational Church, Bellvue)

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Team Manager

Panera Bread
01.2024 - 04.2025

Cocktail Server

Jubitz
07.2022 - 07.2023

Bartender/Barista

Society Hotel
03.2021 - 03.2022

FOH Manager/Bartender/Server/Host

Lone Spur Cafe
01.2018 - 01.2021

Server/Bartender/Singer

Black Bart's Steakhouse
01.2015 - 03.2020

Bachelor of Science - Arts & Cultural Management, Music

Northern Arizona University

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