Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Timeline
Generic

JEROSHA M. HEROLD

Palm Springs

Summary

A Leader who is devoted to being goal and solutions-oriented. Takes pride in being customer focused while emphasizing on overall guest/associate experience, teamwork, and group projects. I am quick at learning new skills within my professional settings which allow me to adapt well in any setting provided.

Overview

11
11
years of professional experience
1
1
Certification

Work History

F&B Supervisor

The Ben Hotel
01.2023 - Current
  • Overseeing the daily operations of dining establishments, ensuring a high standard of service and guest satisfaction
  • Resolved customer complaints involving food or beverage quality and service.
  • Assisted with managing staff included training and scheduling, while also monitoring inventory and ordering supply to maintain quality
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Guest Service Supervisor

Tideline Resort & Spa
01.2021 - 01.2023
  • Assisted Guest with all operations Front Desk related such as Checking In Guests, Booking Reservations, Rooms Controlling, handled and verified personal accounting Information for Advanced Deposits/Purchases
  • Is capable of working all 3 guest service operational shifts successfully
  • Reviewed upcoming events and planned for expected challenges.
  • Created and delivered effective training materials and courses.
  • Streamlined operational processes to maximize efficiency and customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.

Substitute Teacher and Behavioral Specialist

School District of Palm Beach County
01.2014 - 01.2023
  • Educate students with district provided curriculum goals, assist in homework and afterschool activities such as Cooking Club, Arts & Crafts, Acapella Group, and Sports
  • Produced and monitored a safe environment for students to share their creative and artistic talents
  • Produced and monitored a safe and effective learning space for students after school hours
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.

Receptionist

Sermac Medical & Psych Care Inc
01.2017 - 01.2018
  • Assisted Patients with New Appointments, Check-ins, and Rescheduling
  • Handled and Verified Insurance and Insurance claims

Supervisor Sales Associate

Palm Beach Outlet Mall
01.2014 - 01.2017
  • Worked with Lindt Chocolate, J
  • Crew, and Crabtree & Evelyn
  • Assisted with opening and closing procedures, customer questions and concerns regarding specific store, sales, styles, product or product benefits and promotions
  • Opened/ Closed store, and helped to re-stock product

Education

Associates - General Business

Palm Beach State College

Skills

  • Computer Proficiency
  • Microsoft Office
  • Toast & Micros Proficiency
  • Voice Actress & Singer
  • Food and beverage operations
  • Staff management & Scheduling
  • Task delegation & Time management
  • Sanitation standards
  • Complaint resolution
  • Customer relationship management (CRM)

Accomplishments

  • Associate of the Year 2024, The Ben Hotel
  • Supervised team of 30 - 40 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized by multiple schools as an excellent substitute.
  • Specialized in substituting for k - 6 Math classes.

Awards

Leadership Development Certificate, 08/01/24

Certification


  • Barista Level 1 Certificate - Specialty Coffee Association.
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • TIPS (Training for Intervention Procedures) Certification – TIPS Program on Premise.
  • Leadership Development Program Certificate – Dale Carnegie Training or similar institutions.

Timeline

F&B Supervisor

The Ben Hotel
01.2023 - Current

Guest Service Supervisor

Tideline Resort & Spa
01.2021 - 01.2023

Receptionist

Sermac Medical & Psych Care Inc
01.2017 - 01.2018

Substitute Teacher and Behavioral Specialist

School District of Palm Beach County
01.2014 - 01.2023

Supervisor Sales Associate

Palm Beach Outlet Mall
01.2014 - 01.2017

Associates - General Business

Palm Beach State College

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JEROSHA M. HEROLD