Jerra Bullis
Sparks,NV
Summary
. Detail-oriented Cage Cashier seeking to bring talents to a new team. Adept at exchanging cash for casino tokens, performing cash checks and handling wire transfers. Outstanding numerical aptitude to spot problematic transactions. Friendly, outgoing, and ethical.
Overview
8
8
years of professional experience
Work History
Cage Cashier
Grand Sierra Resort and Casino
Reno, Nevada
02.2024 - Current
- Greeted customers and answered inquiries regarding services.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Ensured that all state gaming laws were followed at all times.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Received large amounts of cash from customers for conversion into chips or tokens.
- Organized paperwork and completed reports accurately within specified deadlines.
- Followed strict security protocols when handling large sums of money.
- Complied with safety regulations while operating cash handling equipment.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Customer Experience Manager
Five Below
10.2022 - Current
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
- Monitored customer service performance metrics and created reports for senior management review.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Implemented new technologies to streamline processes related to the customer experience journey.
Lead Host
Grand Sierra Resort and Casino
05.2022 - 08.2022
- Demonstrated strong organizational skills when handling multiple tasks simultaneously.
- Greeted guests upon arrival and provided them with menus.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Monitored restaurant occupancy and adjusted seating as needed.
- Coordinated with wait staff to ensure smooth service operations.
- Provided friendly customer service by answering questions and responding to requests in a timely manner.
- Ensured compliance with health and safety regulations in the kitchen, dining room, and bar areas.
- Maintained an up-to-date knowledge of menu items including ingredients, preparation methods, and presentation standards.
- Trained new hosts on company policies, procedures, and customer service standards.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
Warehouse Worker
Intelligent Lifecycle Solutions
08.2018 - 02.2019
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
Manager
Taco Bell
10.2016 - 08.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School -
Elizabethtown Area High School
Elizabethtown, Pennsylvania01.2008
Skills
- Communication
- Time Management
- Attention to Detail
- Conflict Resolution
- Creative
- Organized
- Money security
- Foreign currency exchanges
- Internal controls compliance
- Currency counting
- Cash balancing
- Cash Handling
- Transaction reconciliation
- Records Maintenance
- Multitasking
- Analytical Thinking
- Regulatory Compliance
- Time management abilities
- Continuous Improvement
References
Available upon request.
Timeline
Cage Cashier
Grand Sierra Resort and Casino
02.2024 - Current
Customer Experience Manager
Five Below
10.2022 - Current
Lead Host
Grand Sierra Resort and Casino
05.2022 - 08.2022
Warehouse Worker
Intelligent Lifecycle Solutions
08.2018 - 02.2019
Manager
Taco Bell
10.2016 - 08.2018
High School -
Elizabethtown Area High School