Summary
Overview
Work History
Education
Skills
References
Timeline
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Jerra Bullis

Sparks,NV

Summary

. Detail-oriented Cage Cashier seeking to bring talents to a new team. Adept at exchanging cash for casino tokens, performing cash checks and handling wire transfers. Outstanding numerical aptitude to spot problematic transactions. Friendly, outgoing, and ethical.

Overview

8
8
years of professional experience

Work History

Cage Cashier

Grand Sierra Resort and Casino
Reno, Nevada
02.2024 - Current
  • Greeted customers and answered inquiries regarding services.
  • Processed payments for chips, tokens, and cash transactions.
  • Maintained accurate records of cage transactions and balances.
  • Performed daily balancing activities including count-downs, verifications, and reconciliations.
  • Ensured that all state gaming laws were followed at all times.
  • Balanced currency, coin and voucher inventories regularly throughout shift.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Organized paperwork and completed reports accurately within specified deadlines.
  • Followed strict security protocols when handling large sums of money.
  • Complied with safety regulations while operating cash handling equipment.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.

Customer Experience Manager

Five Below
10.2022 - Current
  • Developed customer service policies and procedures to ensure a consistent and positive experience.
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
  • Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
  • Monitored customer service performance metrics and created reports for senior management review.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Implemented new technologies to streamline processes related to the customer experience journey.

Lead Host

Grand Sierra Resort and Casino
05.2022 - 08.2022
  • Demonstrated strong organizational skills when handling multiple tasks simultaneously.
  • Greeted guests upon arrival and provided them with menus.
  • Assigned tables to guests, ensuring a pleasant dining experience.
  • Monitored restaurant occupancy and adjusted seating as needed.
  • Coordinated with wait staff to ensure smooth service operations.
  • Provided friendly customer service by answering questions and responding to requests in a timely manner.
  • Ensured compliance with health and safety regulations in the kitchen, dining room, and bar areas.
  • Maintained an up-to-date knowledge of menu items including ingredients, preparation methods, and presentation standards.
  • Trained new hosts on company policies, procedures, and customer service standards.
  • Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.

Warehouse Worker

Intelligent Lifecycle Solutions
08.2018 - 02.2019
  • Maintained stock levels in accordance with company policies.
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.

Manager

Taco Bell
10.2016 - 08.2018
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

High School -

Elizabethtown Area High School
Elizabethtown, Pennsylvania
01.2008

Skills

  • Communication
  • Time Management
  • Attention to Detail
  • Conflict Resolution
  • Creative
  • Organized
  • Money security
  • Foreign currency exchanges
  • Internal controls compliance
  • Currency counting
  • Cash balancing
  • Cash Handling
  • Transaction reconciliation
  • Records Maintenance
  • Multitasking
  • Analytical Thinking
  • Regulatory Compliance
  • Time management abilities
  • Continuous Improvement

References

Available upon request.

Timeline

Cage Cashier

Grand Sierra Resort and Casino
02.2024 - Current

Customer Experience Manager

Five Below
10.2022 - Current

Lead Host

Grand Sierra Resort and Casino
05.2022 - 08.2022

Warehouse Worker

Intelligent Lifecycle Solutions
08.2018 - 02.2019

Manager

Taco Bell
10.2016 - 08.2018

High School -

Elizabethtown Area High School
Jerra Bullis