Jerra Ferguson
Lancaster,CA
Summary
Adaptable front desk receptionist and data collection specialist. 4 Years experience in various industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules and maintaining reception areas. Hands-on accuracy skills in using applications for daily data collection and entry.
Overview
12
12
years of professional experience
Work History
Data Collection Specialist
Office Remedies, Inc. (Fed. Govn't Contractor)
01.2019 - 08.2020
- Collected, managed and analyzed employment statistics from businesses nationwide.
- Developed strong relationships with clients through consistent communication.
- Maintained exemplary communication skills and attention to details while inputting data for the Federal Government Monthly Jobs Report.
- Effectively managed large monthly caseload of 100+ clients, ensuring accuracy while meeting monthly measurable goals and adhering to strict federal compliance requirements.
- Consistently met or exceeded performance metrics established by management.
- Enhanced data accuracy by diligently reviewing and validating collected information.
Front Desk Medical Receptionist
Fayette C.A.R.E. Clinic, Inc.
09.2016 - 12.2018
- Initial point of contact for clinic creating positive first impression.
- Managed busy reception area, including scheduling and rescheduling appointments via phone or in-person.
- Collect and verified information and documents to confirm patient qualifies as low-income uninsured adult not covered by Medicare, Medicaid or other government programs.
- Managed confidential patient records in accordance with HIPPA Privacy Rule.
- Handled emergencies following established protocols in calm and respectful manner.
Income Development Director
South Central Family Health Center
08.2008 - 03.2015
- Managed various aspects of fundraising department to ensure financial stability in order to serve large vulnerable population.
- Wrote and submitted compelling grant proposals, communicating organization's initiatives.
- Met or exceeded measurable annual goals.
- Prepared detailed income reports for annual audits.
- Tracked and reported fundraising progress to executive leadership and Board of Directors.
- Implemented stewardship initiatives ensuring ongoing engagement of donors and stakeholders.
Education
Associate of Arts - General Education
Pasadena City College
Pasadena, CASkills
- Excellent Customer Service
- Strong Interpersonal Skills
- Excellent Oral and Written Communication
- Front Office and Supply Management
- Sensitive Information Handling
- Appointment Scheduling and Rescheduling
- Accurate Data Collection and Analysis
- Maintaining High Ethical Standards
- Basic Computer
- Displaying Positive Attitude and Empathy
Timeline
Data Collection Specialist
Office Remedies, Inc. (Fed. Govn't Contractor)
01.2019 - 08.2020
Front Desk Medical Receptionist
Fayette C.A.R.E. Clinic, Inc.
09.2016 - 12.2018
Income Development Director
South Central Family Health Center
08.2008 - 03.2015
Associate of Arts - General Education
Pasadena City College