Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerrad Catlin

Johnstown,NY

Summary

Dynamic Correctional Officer with extensive experience at the New York State Department of Corrections, skilled in crisis management and conflict resolution. Successfully enhanced facility security through vigilant contraband detection and improved inmate supervision, contributing to a safer environment. Proven ability to maintain accurate records and foster effective communication among staff.

Overview

27
27
years of professional experience

Work History

Correctional Officer

New York State Department Of Corrections
04.2000 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.

Service Technician

Quality Retail Systems
02.1998 - 04.2000
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Education

High School Diploma - Industrial Arts

Hoosic Valley Central Schools
Schaghticoke, NY
06.1997

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Mental health awareness
  • Correctional facility procedures
  • Policy enforcement
  • Restraint techniques
  • Inmate monitoring
  • Safety and security enforcement
  • Self-defense tactics
  • Search and seizure procedures
  • Observation
  • Surveillance
  • Contraband seizure
  • Safety
  • Security procedures
  • Stress tolerance
  • Relationship building and management
  • Crisis management
  • Weapons training
  • Prisoner transport
  • CCTV monitoring
  • Observation techniques
  • Suicide prevention
  • Firearm operations trained
  • Gang awareness
  • Search procedures
  • Emergency management
  • Cultural sensitivity
  • File and record maintenance
  • Evidence preservation
  • Records management
  • Type equipment maintenance
  • Firearms proficiency
  • Contraband detection
  • Ethical standards of conduct
  • Work crew management
  • Tower surveillance
  • Armory and key control
  • Radio communication
  • Excellent problem solver
  • Perimeter control
  • Incident prevention
  • First aid and CPR certified
  • Decision-making
  • Organizational skills
  • Problem-solving
  • Safety and security
  • Written communication
  • Excellent communication
  • Incident reporting
  • Multitasking
  • Conflict resolution
  • Inmate transport
  • Time management
  • Task prioritization
  • Interpersonal communication

Timeline

Correctional Officer

New York State Department Of Corrections
04.2000 - Current

Service Technician

Quality Retail Systems
02.1998 - 04.2000

High School Diploma - Industrial Arts

Hoosic Valley Central Schools

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Jerrad Catlin