Jerrald Belcaries

• Manage and respond to inbound and outbound customer inquiries through two-way text messaging, providing timely and effective solutions related to loan payments, account status, and repayment options.

• Work closely with customers in collections to negotiate payment arrangements, discuss settlement options, and guide them through resolving overdue balances while maintaining a customer-centric approach.

• Document all customer interactions and account details accurately in the system, ensuring compliance with company policies, regulatory guidelines, and best practices in debt resolution.

• Manage and resolve delinquent accounts by contacting borrowers to discuss repayment options and negotiate terms.

• Analyze customer financial situations to offer appropriate solutions, including loan modifications or repayment plans.

• Maintain accurate records of all customer interactions and ensure compliance with company policies and regulatory guidelines in the collections process.

• Supervised and managed a team of employees, ensuring efficient workflow and high productivity
• Provided excellent customer service by assisting customers with all their needs
• Aided in 100% of hiring process by recruiting and training employees
• Help maintain and clean sales floor, Aid in customer checkout and closing sale

• Successfully overseen and effectively managed a highly productive team of employees
• Provided excellent customer service by assisting customers with all their needs
• Assisted in the hiring process by recruiting and training employees
• Help maintain and clean sales floor, Aid in customer checkout and closing sale

• Help maintain and clean sales floor, Aid in customer checkout and closing sale
• Facilitated the best shopping experience 100% of shift, answering any questions customer may have