Jerrathen Smith

• Oversaw cross-training initiatives for multiple roles within the organization. Managed unloading operations and optimized packing processes to enhance productivity. Coordinated material handling efforts to ensure timely delivery of goods.
• Obtained certifications in FAST/UP and Robin, facilitating access to robotics floors and responsibilities as an Amnesty Floor Monitor.

Oversaw client interactions to enhance service delivery. Guided team efforts to achieve project milestones. Coordinated project documentation to streamline processes.

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Achieved timely project delivery through effective management of team dynamics. Enhanced project outcomes by implementing streamlined processes. Drove team performance to exceed project expectations.

Led and mentored teams to enhance workflows and operational efficiency in dynamic environments, fostering a culture of continuous improvement.

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Achieved timely project completion through effective team collaboration. Enhanced departmental performance by streamlining processes. Increased operational efficiency by implementing innovative solutions.

• Inventory Control & Accuracy

• Team Training & Mentorship

• Process Improvement

• Cross-Functional Operations (Pick, Pack, Count, Ship Dock)

• Problem Solving (IRDR)

• Time Management & Reliability

• Safety & Compliance

• Operational Flexibility & Permissions (Pick, Rebin)

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Professional Experience

Fulfillment Associate / Learning Ambassador

Amazon – MLI Facility, Davenport,

• Hired as a Seasonal Associate during facility launch; promoted to Full-Time Blue Badge and selected as Learning Ambassador for performance, reliability, and leadership potential

• Led small-group and one-on-one training sessions for up to 6 associates, improving onboarding efficiency and team readiness

• Certified in all ICQA inventory count functions: Simple Bin Count, Cycle Count, and SRC (Simple Record Count)

• Performed IRDR Problem Solve, identifying and resolving inventory discrepancies to maintain high accuracy standards

• Cross-trained across Pick, Pack, Count, and Ship Dock operations, increasing operational flexibility

• Granted additional operational permissions including Pick and Rebin, supporting workflow efficiency and productivity

• Provided real-time guidance on the floor to maintain safety, quality, and performance standards

• Contributed to facility launch and early operational setup, helping standardize workflows and improve efficiency

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Education

• I Worked as a warehouse associate performing duties such as Assist with stocking shelves
• I completed daily tasks such as Cleaning the warehouse work area. Re-organizing inventory staging areas.
• I was utility worker responsible for transfer of incoming freight
• operated sit down forklift & Rf-Scanner to document incoming and outgoing inventory.

• As a production worker my job consisted of multiple duties ranging from ship dock clerk to production associate
• daily tasks included Operating cutting machines Coiling, measuring, crimping & cleaning hose .
• operating various types equiptment in an assembly line
• As well as shrinking labels, boxing and labeling the finished product .
• some duties included tape measures , buffing and sanding machines.
• ship dock operations including operating dock doors and ramps safely , communicating with drivers about deadlines and transferring inventory transcripts.