Jerray Wilson
Killeen,TX
Summary
Dynamic professional with extensive experience at Discount Tire, excelling in tire repair and customer service. Proven track record in team leadership and employee training, enhancing operational efficiency. Adept at time management and effective communication, fostering a collaborative environment to achieve goals and ensure customer satisfaction. Committed to safety compliance and workplace cleanliness. Detail-oriented Prep Cook successful in high-volume fast food settings. Highly skilled in different stations, cooking methods and presentations. Brings strong commitment to teamwork. Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.
Overview
5
5
years of professional experience
Work History
Crew Chief
Discount Tire
Harker Heights, TX
01.2025 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Rotated tires and reset tire pressure monitoring systems.
- Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.
- Performed tire rotations, mounts, and balancing on vehicles.
- Diagnosed and repaired tire and rim issues.
- Attended training sessions provided by the company on a regular basis to stay up-to-date with latest technology trends.
- Inflated tires to prescribed PSI to meet load requirements.
- Replaced worn tires with new ones of the same size and type.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Delivered customer service by answering questions and explaining tire installation process.
Crew Trainer
Rudy's "Country Store" and Bar-B-Q
Killeen, TX
06.2022 - 11.2024
- Provided ongoing mentorship to crew members, enhancing team performance.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Maintained up-to-date knowledge of menu items including ingredients used for preparation.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Greeted customers and provided prompt, friendly service.
- Provided customer service when needed.
- Maintained high levels of customer service satisfaction.
- Managed customer service inquiries, complaints, escalations.
- Ensured compliance with all safety regulations while conducting training exercises.
- Supervised, evaluated or referred instructors to skill development classes.
- Inspected merchandise for damage prior to loading or unloading.
Kitchen Manager
Chipotle Grill
Harker Heights, TX
01.2020 - 04.2022
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Ordered supplies as needed for the kitchen.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Killeen Highschool
Killeen08-2020
Skills
- Tire rotation
- Tire repair
- Customer service
- Equipment maintenance
- Safety compliance
- Team leadership
- Employee training
- Time management
- Effective communication
- Customer engagement
- Pallet building
- Heavy lifting
- Hand-eye coordination
- Teamwork
- Lifting and sorting
- Workplace cleanliness
- Safety precautions
- Adaptability and flexibility
Affiliations
- I like to go to the gym, listen to music, play basketball and spend time with family.
Timeline
Crew Chief
Discount Tire
01.2025 - Current
Crew Trainer
Rudy's "Country Store" and Bar-B-Q
06.2022 - 11.2024
Kitchen Manager
Chipotle Grill
01.2020 - 04.2022
High School Diploma -
Killeen Highschool
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