Jerraye Polingyowma

Phoenix,AZ

Summary

Dynamic customer service professional with a proven track record at Circle K, excelling in conflict resolution and customer relations. Adept at utilizing POS systems to enhance transaction efficiency and elevate customer satisfaction.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with managing traffic flow and ensuring site safety. Utilizes traffic control devices and plans to maintain order and efficiency. Knowledge of safety regulations and effective communication ensures smooth operations and project success.

Overview

years of professional experience

Work History

Customer Service Representative / Food Captain

Circle K

Phoenix, AZ

12.2025 - Current

Assisted customers with inquiries, ensuring prompt and accurate responses.
Processed transactions efficiently, maintaining cash handling accuracy.
Resolved customer complaints, enhancing overall satisfaction levels.
Maintained cleanliness and organization of store environment.
Educated customers on promotions and loyalty programs to increase engagement.

Traffic Control Technician

Quail Construction

Phoenix, AZ

07.2025 - Current

Set up and maintained traffic control devices to ensure safe work zones.
Monitored traffic flow and adjusted signals to minimize disruptions during construction activities.
Assisted in training new team members on safety protocols and equipment usage.
Collaborated with crew leaders to identify potential hazards and implement corrective measures.

Cashier /Service Deli Clerk

Kykotsmovi Village Store

Kykotsmovi Village, AZ

06.2023 - 04.2025

Processed customer transactions accurately using point-of-sale system.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained organized cash register and ensured proper cash handling procedures.
Assisted in training new staff on operational protocols and customer service standards.

Education

High School Diploma -

Hopi Jr/Sr High School

Keams Canyon, AZ

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations

Conflict resolution
Prioritization
Stock management
POS systems expert

Timeline