Jerred Gallego
Denver,CO
Summary
Dedicated professional in hospitality management and customer service, thriving on the excitement of new challenges. Takes pride in own accomplishments, but true measure of success lies in achievements of team. 5 years of experience in field, always eager to expand knowledge and enhance skills for future opportunities. Firmly believes that teamwork is key to success and by continuously improving self, can better support and assist others. Known for being self-driven, quick learner, and highly reliable, always ready to acquire new knowledge that will contribute to achieving both work and personal goals. Seeking growth and advancement within current employment, determined to make the most of every opportunity. Proven ability to lead housekeeping teams and maintain cleanliness and order, bringing strong organizational skills and meticulous attention to detail to ensure a pristine environment. Track record also demonstrates effective team management and problem-solving abilities in dynamic settings. Ready to seize the possibilities that the world has to offer.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Westin Denver International Airport
02.2023 - Current
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced guest satisfaction by ensuring timely and thorough cleaning of hotel rooms and public areas.
- Reduced supply costs by implementing inventory control measures, monitoring usage, and negotiating with vendors.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
- Successfully resolved guest complaints promptly and professionally through active listening, empathy, and problem-solving skills.
- Supported the Housekeeping Supervisor in training new employees on company standards, procedures, and safety guidelines.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
The Source Hotel / The Woods Restaurant
01.2021 - 02.2023
- Improved overall efficiency by streamlining communication between housekeeping staff, front desk, and maintenance departments.
- Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Facilitated open team communication by holding regular meetings to discuss performance goals, challenges, and potential solutions.
- Assisted in creating employee performance evaluations that contributed to increased accountability and job satisfaction within the department.
Assistant manager
Oahu Mexican Grill
12.2020 - 12.2021
- Supervised the restaurant team and making sure everything is stocked and closing the restaurant properly
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Housekeeping Supervisor
HALCYON Hotel Cherry Creek
01.2019 - 12.2020
- Supervised the housekeeping team
- Provided open communication, training, coaching, and performance feedback to ensure maximum efficiency
- Supervised and inspected the cleaning of guest rooms
- Ensured compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
- Issued assignments to stag reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
- Issued supplies/goods to staff at the beginning of shift in order to control inventory
- Responded to guest requests, concerns and problems to ensure guest satisfaction
- Logged items into the lost and found and answered inquiries to maintain controls and ensure guest satisfaction
- Used Opera system to monitor the status of occupancy
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
Quality Control Inspector
Peter Pan Seafood
06.2013 - 11.2015
- Quality Assurance (union seasonal job)
- Collected water samples to determine temperatures and height
- Inspected machinery to prevent mistakes and defects
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Education
Associate - Hospitality Management
Santiago Canyon College
Orange, CA06-2014
Diploma -
Sherman Indian High School
Riverside, CA05.2012
Skills
- Guest Services
- Restaurant Management
- Budgeting
- Microsoft Excel
- Microsoft Word
- Customer service
- Microsoft Outlook
- Quality Inspection
- Quality Assurance
- Loss Prevention
- Profit & Loss
- Labor Cost Analysis
- Restaurant Experience
- Buffing
- Management
- Catering
- Leadership
- Supervising experience
- Payroll
- Hospitality Management
- Janitorial experience
- Industrial cleaning
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Goal setting
- Workload management
- Inventory management
- Computer skills
- Scheduling and coordinating
- Cleaning and sanitation
Timeline
Housekeeping Supervisor
Westin Denver International Airport
02.2023 - Current
Housekeeping Supervisor
The Source Hotel / The Woods Restaurant
01.2021 - 02.2023
Assistant manager
Oahu Mexican Grill
12.2020 - 12.2021
Housekeeping Supervisor
HALCYON Hotel Cherry Creek
01.2019 - 12.2020
Quality Control Inspector
Peter Pan Seafood
06.2013 - 11.2015
Diploma -
Sherman Indian High School
Associate - Hospitality Management
Santiago Canyon College
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