Jerred Mencer
Fairland,Indiana
Summary
Results-driven Service Technician skilled in evaluating service options and executing quality resolutions. Frequently acknowledged for swift service order completion and meticulous documentation practices. Committed to excellence in service delivery and effective client communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Foreman
ANSI
06.2023 - Current
- Led daily operations to maintain compliance with safety and quality standards.
- Enhanced workflow efficiency through targeted process improvements that reduced downtime.
- Utilized operational data analysis to drive strategic initiatives and improve service outcomes.
- Established strong client relationships, encouraging loyalty via excellent communication practices.
- Decreased equipment downtime by implementing proactive maintenance strategies and inspections.
- Guided junior staff development through mentoring, significantly enhancing team performance.
- Generated comprehensive reports for upper management to assist in strategic planning.
Service Technician
S&K Building Services
05.2022 - 04.2023
- Communicating detailed work plans to crew and customers
- Operation of water Fed equipment and adjacent systems
- Operation of pressure washer including heating elements, chemical scrubs, softwashing, and facade cleaning
- Operation of Aerial lifts OSHA Certified
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Performed maintenance duties and safely handled chemicals and solutions.
- Assisted team members with water fed, power washing equipment troubleshooting and diagnostics.
Freight Flow Supervisor
Ollies bargain outlet
05.2021 - 04.2022
- Inventory management
- Management of 15 associates daily
- Manifest and data entry AS400
- Head of receiving
- Load issues such as case packs, misleads, and discrepancies
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 900-3700 packages per day.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Performed freight processing functions, assisting associates with irregularities in Mispicks, miscount, shorted freight.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Lead Laborer
Hensel construction
02.2019 - 05.2021
- Operate heavy machinery E.x. Lawl, Aerial lifts
- Acid Cleaning excess material from surfaces
- Constructing proper scaffolding
- Organizing various materials & equipment in efficient space
- Leading group organization to desired goal via blueprint and proper planning
- Worked different stations to provide optimal coverage and meet production goals
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Operated production machinery safely to reduce workplace accidents.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Educational Tutor
State of Indiana
08.2018 - 02.2019
- Educational tutoring
- Teaching fundamental knowledge to a diverse group
- One on one teaching
- Group work experience
- Inventory counts
- State run program
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Organized group tutoring sessions to help students struggling in similar areas.
- Maintained detailed files and created charts tracking students learning progress.
Assistant Store Manager
Pilot Flying J Travel Center
02.2016 - 02.2018
- Management
- Organizing group based tasks/objectives
- Maintaining a clean & safe work environment
- Product & service knowledgeability
- Operating & reloading of Q-Coin machines
- Product & Supply ordering
- Inventory counts
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Stocker
Goodwill
03.2016 - 05.2016
- Customer service
- Knowledge of sales
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 30 pounds.
- Changed sales floor signs to show current pricing and support product promotions.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated RF scanners to track merchandise and verify contents of containers.
- Simplified shipping and receiving processes for improved workflow.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Cashier
Mcdonalds
03.2014 - 02.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
G.E.D - undefined
Blue River Vocational
Shelbyville, IndianaSkills
- Preparation and planning skills
- Critical problem-solving abilities
- Experience in leadership roles
- Expertise in inventory control systems
- Proficient in mechanical tasks
- Customer relationship management skills
- Equipment inspection capabilities
- Diagnostic troubleshooting expertise
- Adherence to safety standards
- Meticulous attention to detail
- Licensed driving capability
- Support for technical challenges
- Strategies for effective problem resolution
- Professionalism in service roles
- Installation and maintenance expertise
- Compliance with chemical handling regulations
- Operational effectiveness
- Training and managing personnel
- Data analysis skills
Certification
OSHA Certified Aeril lift operator
Large regiments of rotatable safety training certifications
Timeline
Service Foreman
ANSI
06.2023 - Current
Service Technician
S&K Building Services
05.2022 - 04.2023
Freight Flow Supervisor
Ollies bargain outlet
05.2021 - 04.2022
Lead Laborer
Hensel construction
02.2019 - 05.2021
Educational Tutor
State of Indiana
08.2018 - 02.2019
Stocker
Goodwill
03.2016 - 05.2016
Assistant Store Manager
Pilot Flying J Travel Center
02.2016 - 02.2018
Cashier
Mcdonalds
03.2014 - 02.2016
G.E.D - undefined
Blue River Vocational