Jerrel Johnson
Oakland,CA
Summary
Hardworking individual available 40 hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves 10 to 20 customers daily. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support.
Overview
2
2
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2023 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Courtesy Clerk
Safeway
12.2021 - 12.2022
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Responded proactively and positively to rapid change.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Education
High School Diploma -
Golden State Prep
Oakland, CA06.2023
Skills
- Investigative abilities
- Emergency Management
- Knowledge of supervisory concepts
- Surveillance
- Guest Greeting
- Loading merchandise
- Complaint Handling
- Multi-Line Phone Systems
- Store Cleaning
- Merchandise Orders and Exchanges
Timeline
Security Officer
Allied Universal Security Services
09.2023 - Current
Courtesy Clerk
Safeway
12.2021 - 12.2022
High School Diploma -
Golden State Prep