Jerrell Boyd

. Exceeded sales goals.

. Developed and implemented sales plans to increase educational product sales.

. Disclosed terms of sales with customers and reviewed sales with management.

. Consistently exceeded monthly sales targets by utilizing effective sales strategies.

. Managed sales pipeline and forecasted monthly, quarterly, and annual sales targets.

. Maintain professional and engaging interactions with customers through inbound and outbound calls.

. Provide comprehensive product demonstrations and advice to customers, addressing their inquiries and concerns.

. Assist customers in selecting the most suitable products based on their needs and preferences, while highlighting key features and pricing information

. Guide customers through the purchasing process, ensuring a seamless experience from product selection to documentation and payment procedures.

. Achieve consistently high customer satisfaction scores, averaging over 90% positive feedback from customer surveys.

. Exceeded monthly sales targets by 15% on average, consistently ranking among the top performers in the sales team.

. Recognized for exceptional sales performance and customer service, receiving commendations from supervisors

. Successfully resolved complex customer issues and escalated concerns to appropriate channels for prompt resolution, enhancing overall customer experience

. Managed Administrative tasks including handling time cards, scheduling meetings, and overseeing dealership operations.

. Coordinated pricing strategies and monitored the reconditioning of vehicles to ensure quality standards were met.

. Oversaw the profitability and loss analysis, implementing strategies to optimize revenue and reduce expenses.

. Supervised all departments including back-office/clerk, finance department, and porter to ensure smooth operations.

. Finalized car deals by meeting with individual customers to ensure satisfaction and completion of the sales process.

. Provided support to sales personnel, assisting in closing sales as needed to drive dealership success.

. Consulted with customers, conducted applications, and facilitated the sale of used cars to meet customer needs

. Organized training sessions for new hires to familiarize them with the workplace environment.

. Communicated regularly with customers to gain insights into their needs.

· Directed a team of x-number in executing the strategic sales of new cars to both new and existing clients.

· Coached team in strategic upselling and consultative sales tactics to enhance client engagement and pipeline development.

· Achieved sales goals by guiding team with superb performance management, goal-setting, and mentorship.

· Ensured compliance with all relevant policies and procedures, enforcing all financial and insurance requirements.

· Liaised closely with clients to identify their needs and craft recommendations to help them reach their goals, demonstrating expert product knowledge in educating clients on the key features of all vehicles in question.

· Created sales and marketing strategies to generate leads, targeting untapped market areas with engaging outreach and promotions.

· Drove sales forward by leveraging expertise in marketing, promoting, and selling vehicles; as well as extended warranties and maintenance agreements to a broad range of customers to generate retention and sustainable pipeline development; yielded average sales of $x-value per quarter/exceeded sales target by %x per quarter.

· Led processes for finalizing all aspects of customer financing, including subprime lending, deal structuring, and complex leasing agreements.

· Liaised with customers to ensure they held the state required insurance in alignment with the specific vehicle purchased.

· Leveraged expertise in consultative and upselling sales methodologies to enhance client partnerships and generate continuous revenue.

· Demonstrated in-depth and total product knowledge while retaining awareness of current inventory to deliver the best possible service to all clients.

· Educated clients on the features and benefits of all vehicle models to guide their informed decision making, highlighting those aspects that would best satisfy their goals and needs.

· Piloted operations for qualifying customers for vehicle purchases, including analyzing and verifying financing and insurance requirements.

· Directed the 5-member sales team across x-number locations in the country, and successfully expanded the company's reach by more than 35%.

· Pioneered team in achieving measurable success in sales growth, reliably meeting targets through effective performance management and coaching.

· Crafted and implemented a strategic business plan aimed at expanding company customer base and building a strong market presence.

· Spearheaded all recruiting, hiring, coaching, performance, and monitoring of sales representatives.

· Nurtured strong, lasting customer relationships by developing close partnerships to deeply understand their needs and deliver custom recommendations and consultation.

· Mentored, coached, and trained a team of 8 sales associates, guiding them in meeting and exceeding all sales goals for the dealership on a consistent basis.

· Orchestrated and scheduled client appointments through phone and email communications on behalf of the entire sales team.

· Followed-up with prospective customers on a daily basis, supporting processes related to finance and closing all deals for the dealership.