Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerrell Jackson

Atlanta,GA

Summary

Experienced Information Systems Technician specializing in reliable and efficient technical support. Skilled at managing and troubleshooting hardware and software issues for seamless operations. Demonstrates hands-on problem-solving and system maintenance. Expertise in computer systems management and fostering team collaboration. Proven track record of driving revenue growth and enhancing customer satisfaction through strong organizational and communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Amazon Dsp

Via
02.2025 - Current
  • Entrusted to handle confidential and sensitive situations in a professional manner.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Loaded the truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
  • Inspected and maintained delivery vehicles regularly to keep them in safe working order.
  • Managed customer inquiries and complaints politely and professionally.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

SWOT Travel Team

American Tire Distributors
03.2022 - 02.2025
  • Achieved a 20% reduction in stock discrepancies through improved inventory tracking and auditing processes
  • Improved order fulfillment time by 15% by streamlining inventory management and optimizing logistics
  • Reached a 98% inventory accuracy rate by implementing advanced inventory control measures and regular audits
  • Reduced inventory holding costs by 10% by negotiating better terms with suppliers and optimizing stock levels.
  • Utilized problem-solving skills to quickly identify solutions for complex product issues.
  • Demonstrated excellent communication skills when interacting with co-workers and supervisors.
  • Collaborated with colleagues to streamline operations while maintaining high quality standards.
  • Worked efficiently while meeting production goals consistently within specified time frames.
  • Established standard operating procedures for vendor personnel and monitor compliance.
  • Assists supervisor in forcasting long-range requirements for end user computing environments in conjunction with other technology services

Collections Desktop Associate

Hyundai Capital America
02.2021 - 02.2022
  • Achieved a 95% resolution rate for technical issues within the first contact by implementing efficient troubleshooting protocols
  • Decreased system downtime by 30% through proactive maintenance and quick resolution of network issues
  • Increased user satisfaction ratings by 25% by improving response times and the quality of IT support
  • Assisted with implementation of a new IT solution that improved system efficiency and reduced operational task.
  • Developed strong customer service skills through daily interactions with customers.
  • Participated in team meetings, providing insights to improve operations.
  • Resolved administrative and logistical issues promptly and professionally.
  • Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
  • Assists others in ensuring procedures and documentation are developed

Product Associate

Lowe's
12.2017 - 02.2021
  • Increased sales by 20% year-over-year through effective sales techniques and customer relationship management
  • Improved customer satisfaction scores by 10% by providing exceptional service and addressing customer needs promptly
  • Reduced inventory shrinkage by 12% through diligent stock management and loss prevention strategies.
  • Identified opportunities for improvement in existing products based on customer feedback.
  • Provided technical support for customers regarding product usage and troubleshooting issues.
  • Developed strong organizational and problem-solving skills while managing multiple projects simultaneously.
  • Managed the day-to-day operations of a retail store including stocking shelves, greeting customers, handling cash transactions.
  • Demonstrated excellent communication abilities when interacting with customers and vendors.

IT Internship

Mississippi State University
01.2019 - 12.2019
  • Assisted with implementing new software system that increased operational efficiency by 25% and streamlined internal processes
  • Reduced help desk response time by 20% through improved ticket management and prioritization strategies
  • Enhanced user satisfaction with IT services by 15% through effective problem resolution and support
  • Contributed to a critical software development project that resulted in a 30% improvement in system performance and reliability.
  • Gained experience, exposure and knowledge of career-specific procedures and systems.
  • Demonstrated ability to take initiative and work independently on assigned projects.
  • Gained practical experience with relevant software and technology.
  • Collaborated effectively with team of interns to complete group projects efficiently.
  • Eagerly absorbed new information and honed skills under guidance of experienced professionals.
  • Adapted quickly to support different teams and projects to meet business goals.
  • Contributed to problem-solving initiatives by offering fresh perspectives and potential solutions.

Education

Bachelor of Science - Information Systems

Mississippi State University
Starkville, MS
05.2019

Skills

  • Computers & Networking: Proficient in computer systems management, software development, network administration, and technical support
  • Travel & Cultural Awareness: Experienced traveler with strong adaptability, cultural awareness, and problem-solving skills
  • Sales & Customer Relationship Management: Expertise in sales strategies, client acquisition, and retention, with a focus on achieving targets and driving revenue growth
  • Inventory Management: Skilled in inventory control, stock management, data analysis, and supplier coordination
  • Communication: Effective verbal and written communication skills, with the ability to build and maintain relationships across diverse groups
  • Technical Proficiency: Experienced in using various technologies and software, including Microsoft Office, Warehouse Management Systems (WMS), ERP systems, and CRM tools
  • Skilled in the use of Active Directory
  • Skilled in the OS Ticketing system
  • Quality Control Analysis
  • Technical aptitude
  • Employee onboarding and training
  • Adaptability and Flexibility
  • Project Management
  • Interpersonal and customer service
  • Commercial driving
  • Package scanning
  • Logistics
  • Clear communication
  • Loading and unloading
  • Effective team collaboration
  • Freight expertise
  • GPS and route planning
  • Safe driver training
  • Local routes
  • Attention to detail
  • Time management

Certification

  • CompTIA SEC + (pending)
  • Ticketing Systems
  • Active Directory
  • Microsoft

Timeline

Amazon Dsp

Via
02.2025 - Current

SWOT Travel Team

American Tire Distributors
03.2022 - 02.2025

Collections Desktop Associate

Hyundai Capital America
02.2021 - 02.2022

IT Internship

Mississippi State University
01.2019 - 12.2019

Product Associate

Lowe's
12.2017 - 02.2021

Bachelor of Science - Information Systems

Mississippi State University

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