Jerrell Koger
Takoma Park,MD
Summary
Adept Service Technician specializing in installation and repair alongside exceptional customer service skills. Demonstrated ability to enhance first-time fix rates through meticulous troubleshooting and analytical thinking. Committed to continuous learning, ensuring the highest standards of workmanship and safety.
Overview
12
12
years of professional experience
Work History
Service Technician
Jim Coleman Cadillac
08.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Service Technician
Jim Coleman Infiniti
07.2020 - 08.2021
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Service Technician
Jim Coleman Cadillac
07.2019 - 07.2020
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Technician
Jim Coleman Toyota
12.2017 - 07.2019
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Evaluated systems according to predetermined checklist and noted issues.
Education
Associate’s Degree - Biology
Prince George’s Community College
Upper Marlboro, MDCertificate Of Completion - Automotive
Lincoln College of Technology
Columbia, MD03.2011
High School Diploma - General Studies
Largo High School
Largo, MD06.2007
Skills
- Installation and Repair
- Attention to Detail
- Troubleshooting ability
- Customer Service
- Analytical Thinking
- Preventive Maintenance
Timeline
Service Technician
Jim Coleman Cadillac
08.2021 - Current
Service Technician
Jim Coleman Infiniti
07.2020 - 08.2021
Service Technician
Jim Coleman Cadillac
07.2019 - 07.2020
Service Technician
Jim Coleman Toyota
12.2017 - 07.2019
Associate’s Degree - Biology
Prince George’s Community College
Certificate Of Completion - Automotive
Lincoln College of Technology
High School Diploma - General Studies
Largo High School
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