Jerrell Martin
Southfield,MI
Summary
Dependable professional skilled in event operations, customer service, and safety compliance. Demonstrated ability to enhance guest safety and satisfaction through effective crowd management and excellent communication. Committed to supporting efficient operations and maintaining high safety standards across diverse environments.
Overview
13
13
years of professional experience
Work History
Courier Driver
Dependable Courier
06.2026 - Current
- Executed timely pickups and deliveries, ensuring package safety and adherence to schedules.
- Plan efficient delivery routes to meet daily deadlines.
- Delivered exceptional customer service during pickups and deliveries, enhancing customer satisfaction.
- Verified deliveries and obtained customer signatures.
- Managed loading and unloading of packages, maintaining item integrity throughout the process.
- Maintain accurate delivery records and communicate with dispatch.
Crowd Manager
Olympia Entertainment Inc.
Detroit, MI
08.2025 - Current
- Monitored crowd behavior and swiftly addressed safety concerns to enhance guest safety.
- Coordinated with security personnel and emergency responders during events to ensure guest safety.
- Enforce venue safety policies and procedures.
- Ensured safe and orderly movement of guests during events, contributing to overall event success.
- Delivered excellent customer service, fostering a positive guest experience and promoting event satisfaction.
Construction Helper
Inner City Contracting
Detroit, MI
05.2023 - 01.2026
- Supported skilled tradespeople on commercial construction projects, ensuring timely progress and adherence to project specifications.
- Combined cement, sand, and water to create concrete for construction projects. Operated hand and power tools.
- Prepared work areas by cleaning debris and organizing materials, contributing to a safe and efficient work environment.
- Maintained equipment and followed workplace safety standards.
Customer Service Associate
TimeToTravel
Detroit, MI
09.2023 - 08.2024
- Delivered friendly, professional customer service, contributing to a positive customer experience in a fast-paced environment.
- Assisted customers with questions and service requests, enhancing their purchasing experience.
- Processed transactions accurately and efficiently.
- Maintained organized and clean workplace, supporting efficient operations and customer interactions.
Construction Helper
Blue Star
Warren, MI
03.2023 - 05.2023
- Coordinated tasks with team members to facilitate project timelines while prioritizing safety practices.
- Assisted construction crews with daily site operations to ensure smooth workflow.
- Removed debris, maintained equipment, and assisted with concrete work.
Lavatory Driver
Prospect Airport Services
Detroit Metropolitan Airport, MI
07.2022 - 03.2023
- Serviced aircraft lavatory systems by emptying, cleaning, flushing, and restocking to ensure operational readiness.
- Operated lavatory service trucks to service commercial aircraft.
- Adhered to FAA and airport safety procedures to uphold safety and regulatory compliance.
- Conducted aircraft security inspections to maintain compliance and safety standards.
Construction Helper
Inner City Contracting
Detroit, MI
07.2021 - 06.2022
- Facilitated safe and efficient daily construction operations, contributing to smooth workflow on site.
- Mixed cement and drilled concrete, maintaining equipment for optimal performance during construction tasks.
- Aided skilled construction workers in site preparation and cleanup, ensuring readiness for ongoing projects.
Professional Basketball Player (Overseas)
Baketball
09.2017 - 09.2021
- Competed in professional events, showcasing discipline and commitment while fostering teamwork and leadership.
- Maintained peak physical fitness, upholding professional standards and enhancing organizational representation.
- Collaborated with coaches to develop effective game strategies and tactics.
- Analyzed opponent performances to inform team preparation and adjustments.
- Participated in daily practice sessions to refine skills and techniques.
Warehouse Associate
Uncle Ray's
Detroit, MI
05.2015 - 08.2021
- Loaded materials into packaging equipment, preparing shipments for timely delivery.
- Packed, labeled, weighed, and inspected products for shipment.
- Assembled cartons and organized products for distribution.
- Maintained accurate inventory records and completed production documentation to ensure efficient operations.
- Maintained clean and organized work areas while meeting productivity goals.
Administrative Work-Study
Siena Heights University
Adrian, MI
08.2013 - 05.2014
- Maintained organized office records and supported daily operations to enhance overall office efficiency.
- Organized and maintained paper and electronic filing systems to ensure easy access and retrieval of documents.
- Executed document processing tasks, including copying, scanning, printing, and mailing, to support office workflow.
- Answered phones and provided administrative support to staff.
Education
Bachelor's Degree -
Siena Heights University
Adrian, MI01-2017
Skills
- Route planning
- Delivery logistics
- Package handling
- Vehicle operation
- Driving efficiency
- Safety compliance
- Package tracking
- Customer service
- Time management
- Problem solving
- Team collaboration
- Verbal communication
Awards
Available upon request.
Timeline
Courier Driver
Dependable Courier
06.2026 - Current
Crowd Manager
Olympia Entertainment Inc.
08.2025 - Current
Customer Service Associate
TimeToTravel
09.2023 - 08.2024
Construction Helper
Inner City Contracting
05.2023 - 01.2026
Construction Helper
Blue Star
03.2023 - 05.2023
Lavatory Driver
Prospect Airport Services
07.2022 - 03.2023
Construction Helper
Inner City Contracting
07.2021 - 06.2022
Professional Basketball Player (Overseas)
Baketball
09.2017 - 09.2021
Warehouse Associate
Uncle Ray's
05.2015 - 08.2021
Administrative Work-Study
Siena Heights University
08.2013 - 05.2014
Bachelor's Degree -
Siena Heights University