Jerrell Rahming
Exuma,Bahamas
Summary
Dedicated and motivated professional with a strong willingness to learn, develop, and excel within a dynamic company. Eager to leverage skills and experience to contribute to the success of the team while continuously expanding knowledge and abilities. Committed to achieving both personal and organizational goals, and excited about the opportunity to grow within any company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restroom Attendant
Royal Caribbean International
Berry Island, Bahamas
08.2024 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
- Participated in ongoing training to enhance job skills and knowledge.
- Logged cleaning and maintenance work accomplished, maintained cleaning supplies and reported public area repair needs to facilities team.
- Assisted in training new employees on restroom cleaning techniques.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Restocked and checked cleanliness of restrooms to complete minor cleaning duties missed by cleaning crew.
- Greeted customers and provided exceptional customer service.
Housekeeping Supervisor
Sandals Emerald Bay
01.2022 - 08.2024
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Collaborated with front desk staff to address guest concerns promptly, promoting atmosphere of exceptional customer service.
Supervisor
Fountain Bay Resort and Marina
01.2020 - 01.2021
- Managed Employees, Marketing, coordinate and administrate hotel service
- Oversee operations and all departments
Butler
Sandals Emerald Bay
01.2018 - 05.2019
- Answering calls and greeting guests at the door
- Planning events and dinner parties
- Serve drinks and food
- Kept guest room and suites up to standard.
Room Attendant
Sandals Emerald Bay
08.2014 - 01.2018
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Education
High School Diploma -
R.M. Bailey Secondary High School
Nassau, Bahamas06.2010
C.H. Reeves Junior High School
Nassau, BahamasSkills
- Staff evaluations
- Task assignment
- Department coordination
- Customer service-focused
- Inter-department collaboration
- Work Inspection
- Quality Assurance
- Health and safety compliance
- Performance evaluation
- Team supervision
- Guest relations
- Inventory management
- Chemical handling
- Customer service
- Conflict resolution
- Attention to detail
- Training and mentoring
- Problem solving
- Staff Training and Development
- Room cleaning
Certification
- Teamwork – 2022
- Leadership and Leaders – 2022
- Becoming a Supervisor – 2022
- Responsibilities of Supervisors – 2022
- Manage Your Personal Brand – 2022
- Guest Service Gold Making Connections – 2022
- Motivate Using Goals – 2023
- Why Executive Presence Starts with Attitude – 2023
- Keeping a Positive Attitude – 2023
- Fix that bad attitude – 2023
- Digital Transformation for Business Leaders – 2023
- Becoming a great leader – 2023
- Fixed vs Growth Mindset – 2023
- What your receptionist says about company culture – 2023
- What you need to know about digital intelligence – 2023
- Returning to work after a loss – 2023
- Being Credible and Professional – 2023
- What is Critical Thinking – 2023
- Math for Managers – 2023
- The Best Ways to Analyze Spreadsheets – 2023
- Mentoring Others – 2023
- Celebrate Your Team's Success – 2023
- Bahama Host Certified Service Professional - 2023
- What Is Success - 2024
- Delivering Great Feedback - 2024
- Recruiting Successfully - 2024
- The Roadmap to Success - 2024
- Visualizing Success - 2024
- How to be a Role Model - 2024
- Adjusting to Your New Role - 2024
- Discussing Resistance - 2024
- Keeping Customers Loyal - 2024
- Deliver Great Customer Experience - 2024
- Motivated to Care - 2024
- How to be a Successful Mentor - 2024
- How to Start a Change Effort - 2024
- Ways to Encourage Diversity - 2024
- Successful Team Meetings - 2024
- Coaching Essentials - 2024
- Handling Critical Conversations - 2024
- The Nature of Marketing - 2024
- Influence Matters - 2024
- Restructuring the Organization - 2024
- Are Your Staff Resisting Change? - 2024
- Delivering Customer Care - 2024
- Team Leadership - 2024
- Learning Styles - 2024
- Closing the Sale - 2024
- Influence Matters - 2024
- Helping Employees Use Their Time Wisely - 2024
- The Right Way to Discipline Staff - 2024
- Hearing Conservation for Employers - 2024
- Leading for Results - 2024
- Leading By Example - 2024
- Maximize Results in High Potential - 2024
- Becoming a Coach - 2024
- Master Effective Communication - 2024
- Effective Training Sessions - 2024
- Behavioral Interviewing Skills - 2024
- Tackling Tedious Tasks - 2024
- Connecting with People - 2024
- Hosting Staff Meetings - 2024
- Body Language for Selling - 2024
- Building Your Career Skills - 2024
- Writing Effective Emails - 2024
- 10 Tips to Improve Your Listening - 2024
- Dealing with Team Conflict - 2024
- Boost Your Self-Motivation - 2024
- Positive Risk Management - 2024
- Setting Personal Goals - 2024
- Improving Operations by Enabling
- Persuade, Inspire, and Communicate - 2024
- Empowering Minds: Learn, Unlearn - 2024
- Conflict Resolution in the Workplace - 2024
- Emotional Intelligence - 2024
- Build Trust with Ethics - 2024
- Situational Leadership - 2024
- Be An Inclusive Leader - 2024
- Self-Motivation - 2024
- Customer Culture - 2024
- Delegation: Overcoming Resistance - 2024
- Get Ahead of the Next Change - 2024
- Deciding On and Setting Goals - 2024
- Planning Smart Goals - 2024
- Keep your Promises in the Job - 2024
- Managing your Boss - 2024
- Active Listening CS Training - 2024
- Why Trust Matters for Managers - 2024
- Critical Thinking - 2024
- Time Management - 2024
- The Power of your Body Language - 2024
- The Power of Totality - 2024
- Communication Skills - 2024
- How to Boost Team Morale - 2024
- Customer Service Essentials - 2024
- Performance Reviews - 2024
- Mission, Vision, Values 01 - 2024
- Mission, Vision, Values 03 - 2024
- Boost Your Self-Awareness - 2024
- The Way Forward (Purpose, Values) - 2024
- Fire Safety Basics - 2024
- Leadership vs. Management: 2024
- Leadership Fundamentals - 2024
Hobbies and Interests
- Singing
- Cooking
- Reading
- Gardening
- Fishing
Professional Development & Recognition
- Leadership Course - 2018
- Supervisor Course - 2018
- Customer Service Course - 2018
- Butler and Housekeeper Course - 2018
- Monthly Prestige Awards - 03/2018
- Rock Star Award - 03/2018
- Housekeeping Interdepartmental Award - 09/2016
Timeline
Restroom Attendant
Royal Caribbean International
08.2024 - Current
Housekeeping Supervisor
Sandals Emerald Bay
01.2022 - 08.2024
Supervisor
Fountain Bay Resort and Marina
01.2020 - 01.2021
Butler
Sandals Emerald Bay
01.2018 - 05.2019
Room Attendant
Sandals Emerald Bay
08.2014 - 01.2018
High School Diploma -
R.M. Bailey Secondary High School
C.H. Reeves Junior High School
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