Jerrell Soto
Rochester,NY
Summary
Dynamic leader with proven expertise in staff management and complex problem-solving, honed across roles at Velvet Taco, Wegmans, and Kmart, Sears Holding. Excelled in enhancing customer satisfaction and team performance through effective communication and time management. Skilled in staff training, ensuring high-quality service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager
Velvet Taco
03.2021 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier/front End Supervisor
Wegmans
05.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Store Manager
Kmart, Sears Holding
01.2014 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Jefferson High
Rochester, NY06.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Timeline
Manager
Velvet Taco
03.2021 - 04.2023
Cashier/front End Supervisor
Wegmans
05.2018 - 02.2020
Store Manager
Kmart, Sears Holding
01.2014 - 01.2018
High School Diploma -
Jefferson High