Jerrell Webb
Louisburg,NC
Summary
Talented hr leader with 7 years career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills. Human resources manager offering 7 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
19
19
years of professional experience
Work History
Office Manager
Computerized Tax Service
Myrtle Beach, SC
01.2024 - 06.2024
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Administered payroll and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Developed and implemented office policies and procedures.
Billing Specialist
Brown Integrated Logistics
Raleigh, NC
11.2022 - 12.2023
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Maintained accurate records of collections, adjustments and denials in the system.
- Managed all payments processing, invoicing and collections tasks
Guest Service Manager/HR Manager
Lowes Foods
Raleigh, NC
10.2005 - 09.2023
- Assisted in the recruitment, training and management of Guest Service staff.
- Oversaw recruiting, interviews and new employee hiring.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Recruited new employees and built relationships, driving visibility.
- Provided HR consultation services to leadership and department heads.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Developed employee orientation and training programs for new hires.
- Scheduled random drug testing for employees to diminish regularity risks.
- Monitored customer service operations to ensure quality standards were met.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
- Prepared weekly schedules for all guest service personnel.
Education
High School Diploma -
Bunn High School
Bunn, NC06-2005
Skills
- Human Resources
- Scheduling
- Payroll Processing
- Account Reconciliation
- Training and coaching
- Scheduling and calendar management
Timeline
Office Manager
Computerized Tax Service
01.2024 - 06.2024
Billing Specialist
Brown Integrated Logistics
11.2022 - 12.2023
Guest Service Manager/HR Manager
Lowes Foods
10.2005 - 09.2023
High School Diploma -
Bunn High School
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