Jerrell Young
Phoenix,AZ
Summary
To use my sharp and thoroughly tested guest service skills for my advancement, for the benefit of my company, and most importantly for the satisfaction and return of guests.
Overview
9
9
years of professional experience
Work History
Server
Dave & Buster's
2016.06 - 2019.06
- Demonstrated multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle Power Cards for games
- Emphasized teamwork during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Angry Crab Shack
2019.03 - 2019.12
- Bussed and reset tables to keep dining room and work areas clean.
- Introduced guests to a boil bag, eat-with-hands, parchment-paper-on-the-table style of eating
- Increased sales by upselling higher-end products to guests.
- Helped customers with diet restrictions and allergies to obtain safe, delicious food by working closely with kitchen staff on different options.
- Answered guests' questions, recommended items, and recorded order information.
Package Tender
United Parcel Service
2020.01 - 2022.01
- Unload Trailers, maintained and exceeded work pace/standard, met the physical demands of the work, emphasized proper lifting technique, helped in other areas of the warehouse as needed.
- Package Tender duties included clearing jams in product lines as needed, guiding product to ensure proper scanning and distribution, troubleshooting printers
Unloader/Thrower
Target
2022.01 - Current
- Company Overview: Distribution Center, Phoenix, Arizona
- Unloading trailers, building pallets of cartons for storage in the warehouse, adhering to safety regulations, working in a team environment, maintaining and/or exceeding the work pace/standard, meeting the physical demands of the work, easily able to stand for long hours, emphasizing proper lifting technique
Education
Associates - General Studies, Pursuing Trade School
Glendale Community College
Glendale, AZ2026-08
Skills
- Strong work ethic Minimal supervision needed
- Guest service is my personal strength
- The busier at work, the harder I focus
- Guest engagement and interaction is natural
- Professional appearance, focused and ready to work consistently
- Emphasizes Teamwork
- Be as knowledgeable of menu and other work-related aspects to better serve guests
- Alcohol and Food Safety certified
- Practices Safety for team members and guests
- Nearly 5 years of warehouse work experience between two major companies
- Lift 60 lbs consistently over 12 hour shifts
Timeline
Unloader/Thrower
Target
2022.01 - Current
Package Tender
United Parcel Service
2020.01 - 2022.01
Server
Angry Crab Shack
2019.03 - 2019.12
Server
Dave & Buster's
2016.06 - 2019.06
Associates - General Studies, Pursuing Trade School
Glendale Community College
Contact
- 8617 N. Black Canyon Highway
- Phoenix, AZ 85021
- (505) 258-0867
- jerrelldyoung@gmail.com