Jerren Myers
Hampton,GA
Summary
Dynamic customer service professional with proven expertise at Avis Rental Car, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I consistently deliver exceptional service and support, ensuring a positive experience while fostering teamwork and collaboration. Committed to maintaining high standards of professionalism in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Avis Rental Car
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clerk/cashier
Quick Trip
07.2021 - 10.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Bagger/cashier
Publix Pharmacy
05.2020 - 01.2021
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
Education
Associate - Computer Programming
Southern Crescent Technical College
Griffin, GA05.2027
High School Diploma -
Hampton High School
795 Hampton-Locust Grove Rd Hampton, GA 3022806.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Team development
- Microsoft PowerPoint
- Microsoft Excel
Timeline
Customer Service Representative
Avis Rental Car
08.2023 - Current
Clerk/cashier
Quick Trip
07.2021 - 10.2022
Bagger/cashier
Publix Pharmacy
05.2020 - 01.2021
Associate - Computer Programming
Southern Crescent Technical College
High School Diploma -
Hampton High School
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