Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerrene Polanco

Gila

Summary

Dynamic and results-driven professional with extensive experience at Red Barn Steakhouse, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration, while implementing efficient cash management strategies that reduced discrepancies by 20%. Committed to delivering exceptional service and fostering positive relationships.

Overview

2014
2014
years of professional experience

Work History

Cashier

Red Barn Steakhouse
2007 - 06.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Reduced processing errors by meticulously following transaction procedures.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Manager

Red Barn Steakhouse
2011 - 2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Bar Manager

Red Barn Steakhouse
2010 - 2013
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Enhanced supplier relationships, ensuring timely delivery of high-quality products.
  • Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
  • Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
  • Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
  • Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Bartender

Red Barn Steakhouse
2009 - 2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.
  • Built relationships with vendors to manage orders and negotiate costs.

Assistant Manager

Red Barn Steakhouse
2009 - 2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Waitress

Red Barn Steakhouse
03.2006 - 01.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Busser

Red Barn Steakhouse
09.2005 - 2006
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
  • Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
  • Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
  • Reduced wait times for seating, efficiently managing flow of guests during peak hours.
  • Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
  • Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
  • Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
  • Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Greeted customers and provided menus upon arrival to dining room.
  • Assisted wait staff with timely food delivery and guest requests.

Aircraft Armament Systems Specialist

Air Force
2001 - 2005
  • Contributed to successful missions by accurately configuring aircraft weaponry according to mission requirements.
  • Enhanced aircraft safety by meticulously inspecting and maintaining armament systems and components.
  • Supported mission objectives through expertly managing aircraft ammunition inventory and ensuring proper storage conditions.
  • Participated in joint exercises alongside allied forces, showcasing exemplary teamwork skills while upholding principles of inter-service cooperation and collaboration.
  • Increased reliability of weapon systems by conducting thorough pre-and post-flight inspections on a consistent basis.
  • Maintained compliance with safety regulations by diligently adhering to established guidelines for handling explosives and hazardous materials.
  • Assisted in reducing operational costs by implementing preventative maintenance measures for armament systems.
  • Safeguarded sensitive information by strictly following security protocols when working with classified materials or systems.
  • Strengthened operational security by adhering to strict guidelines for handling and transporting classified materials and equipment.
  • Ensured mission readiness through rigorous testing of weapons release systems and related equipment.
  • Reduced maintenance downtime by efficiently troubleshooting and repairing aircraft armament malfunctions.
  • Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
  • Recorded maintenance actions in aircraft logbooks.
  • Read and interpreted aircraft documentation to determine repair feasibility and methods.
  • Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.

Education

Cliff High School
Cliff, NM

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Decision making aptitude
  • Daily reporting
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Order verification
  • Reports and documents
  • Point of sale proficiency
  • Records maintenance
  • Identification checks
  • Proficient in software
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Sales transactions
  • Transaction handling
  • Receipt handling
  • Credit and cash transactions
  • Dependability and reliability
  • Ordering and stocking
  • Checkout monitoring
  • Hospitality and accommodation
  • Gift card handling
  • Problem-solving
  • Honest and dependable

Timeline

Waitress

Red Barn Steakhouse
03.2006 - 01.2010

Busser

Red Barn Steakhouse
09.2005 - 2006

Cashier

Red Barn Steakhouse
2007 - 06.2013

Manager

Red Barn Steakhouse
2011 - 2013

Bar Manager

Red Barn Steakhouse
2010 - 2013

Bartender

Red Barn Steakhouse
2009 - 2013

Assistant Manager

Red Barn Steakhouse
2009 - 2011

Aircraft Armament Systems Specialist

Air Force
2001 - 2005

Cliff High School

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Jerrene Polanco