Jerrey Miles
Baltimore,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Front Office Receptionist
The Centers for Advanced Orthopedics
Baltimore, MD
2 2023 - Current
- Performed administrative duties such as typing letters and reports using Microsoft Office Suite applications
- Processed incoming mail, faxes, scanned documents into the EMR system while maintaining the EMR system while maintaining the accuracy of patient data
- Managed daily operations of the front office including filing charts, preparing reports, and organizing documents
- Professionally answered multi-line telephone system while providing timely responses to callers' inquiries
- Resolved any outstanding balance issues between payers and providers promptly and effectively
- Provided excellent customer service by answering phones, responding to emails, scheduling appointments, addressing patient inquiries and concerns.
Bus Attendant/Office Assistant
Baltimore County Public Schools
04.2018 - Current
- Upheld all CPR and Maryland regulated certifications
- Disciplined children and recommended other measures to correct behavior
- Routinely picked children up from school and activities.
Administrative Assistant
Sinai Hospital of Baltimore
01.2021 - 07.2022
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Managed hundreds of incoming calls, emails, and faxes per day by patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted patients, determined the purpose of visit, and directed them to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Protected patients by observing strict HIPAA guidelines.
Guest Services Advocate / Cashier / Fulfillment Expert
Target
09.2020 - 01.2021
- Assisted participants in achieving financial goals by creating spending plans and budgets.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured compliance with all safety regulations within the store environment.
- Answered phone calls to assist customers with questions and orders.
Human Resources Coordinator
Baltimore County Community College
11.2018 - 11.2019
- Filing and organizing staff documentation
- Excel and Power Point projects utilizing SharePoint, NEOGOV and Payroll software
- Answering phones and taking messages
- Handling Employee billing and salary.
Cashier
McDonald's
03.2017 - 04.2018
- Organized the store by returning all merchandise to its proper place
- Interacted with customers to expedite orders
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Associate dedicated to providing the highest level of customer service
- Outgoing, and efficient with the capacity to multi-task.
Education
CPR and First Aide Certified -
The Community College of Baltimore County
State Board Certification Medical Front Office Administrative Assistant -
The Community College of Baltimore County
High School Diploma GED -
The Community College of Baltimore County
Skills
HIPAA Compliance
Medical Billing
Patient Registration
Documentation and Recordkeeping
Insurance Verification
Customer Service
Appointment management
Timeline
Administrative Assistant
Sinai Hospital of Baltimore
01.2021 - 07.2022
Guest Services Advocate / Cashier / Fulfillment Expert
Target
09.2020 - 01.2021
Human Resources Coordinator
Baltimore County Community College
11.2018 - 11.2019
Bus Attendant/Office Assistant
Baltimore County Public Schools
04.2018 - Current
Cashier
McDonald's
03.2017 - 04.2018
Medical Front Office Receptionist
The Centers for Advanced Orthopedics
2 2023 - Current
CPR and First Aide Certified -
The Community College of Baltimore County
State Board Certification Medical Front Office Administrative Assistant -
The Community College of Baltimore County
High School Diploma GED -
The Community College of Baltimore County