JERRI ASHLEY MCKEE
Houston,TX
Summary
Extensive experience in food industry and call center environments, demonstrating strong work ethic and quick learning abilities. Proven ability to adapt to new challenges and environments effectively. Seeking to contribute skills and dedication to a dynamic team in Houston.
Overview
28
28
years of professional experience
Work History
Customer Service Call Center Agent
Vocare
10.2024 - 08.2025
- Addressed customer inquiries using strong written and verbal communication skills.
- Handled high call volumes efficiently, enhancing customer satisfaction through prompt issue resolution.
- Achieved high first-call resolution rates by delivering accurate information and solutions.
- Reduced average call handling time through active listening and effective problem-solving techniques.
- Trained new hires on company policies and call handling procedures for seamless integration.
- Consistently exceeded monthly performance metrics for call quality and efficiency.
GED Tutor
Carswell
05.2021 - 10.2024
- Maintained detailed records of student progress to facilitate timely interventions.
- Designed engaging lesson plans, enhancing material retention through interactive activities.
- Provided mentorship beyond academics, guiding students on career and educational paths post-GED.
- Utilized real-life examples to simplify complex concepts for improved comprehension.
- Boosted student confidence through consistent positive reinforcement and encouragement.
- Cultivated strong relationships with students to foster trust and open communication in learning environments.
Store Manager
Papa John's Pizza
12.2018 - 03.2020
- Ensured smooth store operations by maintaining clean and safe environment for customers and employees.
- Controlled inventory, cash management, and store opening and closing procedures.
- Resolved customer complaints promptly to foster positive relationships.
- Led store employees in fast-paced environment through proactive communication and constructive feedback.
- Assisted in hiring, training, and mentoring new staff members for optimal performance.
- Maintained proper product levels and organized backroom for efficient ordering and stock rotation.
- Executed point of sale opening and closing procedures accurately.
- Rotated merchandise displays to highlight new products and promotions.
Driver / Inside Customer Service
Papa John's Pizza
06.2018 - 12.2018
- Achieved on-time delivery of goods while maintaining excellent condition upon arrival.
- Followed all traffic laws and safety regulations to ensure compliance.
- Utilized GPS and navigation tools for route planning, optimizing delivery schedules.
- Maintained accurate delivery records, ensuring accountability for all packages.
- Developed strong client relationships through professionalism and reliability in service.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Coordinated efficient routes to minimize delays and enhance performance.
- Maintained professional demeanor during deliveries, upholding company reputation.
District Manager and General Store Manager
Subway
08.2015 - 06.2018
- Managed operations for three stores, overseeing daily activities and staff performance.
- Handled customer service inquiries, resolving complaints effectively to ensure satisfaction.
- Processed bank deposits and managed cash transactions with precision.
- Prepared weekly corporate reports to track inventory and sales trends.
- Coordinated food preparation activities, including baking breads and cookies.
- Trained new employees on company policies and operational procedures.
- Collaborated with businesses to establish catering services, expanding customer base.
- Conducted inspections and ensured compliance with health regulations.
Call Center Rep
Sitel
01.2006 - 01.2008
- Handled phone inquiries and troubleshot T-Mobile devices for optimal performance. Replaced defective phones to ensure customer satisfaction. Logged data accurately to maintain comprehensive records. Processed payments efficiently to facilitate seamless transactions.
Call Center Rep
Client Logic
01.2004 - 01.2006
- Managed phone inquiries, resolving troubleshooting issues for Sprint PCS devices and billing questions. Maintained accurate logs of all customer interactions and resolutions. Streamlined data entry processes to enhance record accuracy and retrieval efficiency.
Call Center Cert fied Dell Tech Rep
Service zone
01.2001 - 01.2004
- Handling phone inquiries, troubleshooting Dell laptops, maintaining desktop systems, logging all data
Server
Waffle House
01.1998 - 01.2001
- Served customers by efficiently managing food preparation and cleaning tasks. Maintained cleanliness and organization of food preparation areas and dining spaces. Stocked inventory to ensure all necessary supplies were available for operations. Performed cashier duties, handling transactions with accuracy and speed.
Education
GED - General
Thomas Jefferson high school
Port Arthur, TX01.1998
Skills
- Customer service and relations
- Food preparation and sanitation
- Inventory control
- Scheduling and recruitment
- Cash handling and deposits
- Financial oversight
- Training and development
- Technical support
- Marketing strategies
- Call management
- Script adherence
- Customer service
Timeline
Customer Service Call Center Agent
Vocare
10.2024 - 08.2025
GED Tutor
Carswell
05.2021 - 10.2024
Store Manager
Papa John's Pizza
12.2018 - 03.2020
Driver / Inside Customer Service
Papa John's Pizza
06.2018 - 12.2018
District Manager and General Store Manager
Subway
08.2015 - 06.2018
Call Center Rep
Sitel
01.2006 - 01.2008
Call Center Rep
Client Logic
01.2004 - 01.2006
Call Center Cert fied Dell Tech Rep
Service zone
01.2001 - 01.2004
Server
Waffle House
01.1998 - 01.2001
GED - General
Thomas Jefferson high school