Jerri Barnard
Hampton,VA
Summary
Dynamic professional with a proven track record at DaVita, enhancing patient care and streamlining operations. Expert in healthcare management and patient satisfaction, demonstrated through process improvements and mentoring initiatives. Skilled in HIPAA compliance and customer service, achieving significant reductions in patient complaints. Cultivates a positive work environment, fostering team collaboration and operational efficiency. Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
9
9
years of professional experience
Work History
Executive Administrative Assistant
DaVita
02.2022 - Current
- Spearheaded process improvements that resulted in reduced patient complaints regarding wait times or service quality issues at the healthcare facility level.
- Enhanced staff retention rates through mentoring new employees during their onboarding process.
- Contributed to higher patient satisfaction ratings by addressing concerns promptly and professionally.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and safeguarding confidential information.
- Supported senior administrators in strategic planning initiatives aimed at long-term growth for the healthcare organization.
- Assisted in budget management for the healthcare facility, resulting in a consistent decrease in spending over time.
- Developed staff training programs to enhance employee performance and boost overall patient care quality.
- Managed healthcare facility inventory, ensuring adequate supplies were available for daily operations and emergency situations.
- Evaluated vendor contracts regularly, negotiating better terms when appropriate to reduce operational costs.
- Maintained a safe and secure environment for patients, staff, and visitors by implementing and monitoring appropriate safety protocols.
- Conducted regular audits of medical records, identifying areas for improvement related to documentation accuracy and regulatory compliance.
Certified Dialysis Technician
DaVita
02.2022 - Current
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Monitored patients throughout the dialysis process, quickly identifying and addressing any complications or concerns.
- Increased patient satisfaction ratings through consistent delivery of empathetic and compassionate care during each visit to the clinic.
- Fostered a positive atmosphere within the unit by promoting open communication among staff members.
- Improved patient outcomes by administering hemodialysis treatments accurately and efficiently.
Inbound Customer Service Representative
Results Companies
03.2020 - 02.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Identified areas for process improvement, recommending solutions that increased operational efficiency and client satisfaction.
- Conducted information sessions on various health insurance options, empowering clients to make informed choices about their coverage needs.
- Collaborated with external agencies to expedite claims processing, facilitating timely access to healthcare services for clients.
- Improved team productivity with thorough training on health insurance programs and procedures.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Sales Floor Manager
Kmart, Sears Holding
10.2015 - 12.2018
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Recruited, hired and trained team of 15 salespeople.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
Education
Bachelor of Science - Health Care Management
Arizona State University
Tempe, AZ08-2028
High School Diploma -
James Madison High School
Norcross01-2020
Skills
- Customer service
- Office management
- Information confidentiality
- Scheduling
- Schedule management
- Business correspondence
- HIPAA
- Patient care coordination
- Healthcare management
- Quality improvement
- Complaint handling
- Client education
Timeline
Executive Administrative Assistant
DaVita
02.2022 - Current
Certified Dialysis Technician
DaVita
02.2022 - Current
Inbound Customer Service Representative
Results Companies
03.2020 - 02.2022
Sales Floor Manager
Kmart, Sears Holding
10.2015 - 12.2018
Bachelor of Science - Health Care Management
Arizona State University
High School Diploma -
James Madison High School
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