Jerri Bello
Waller,TX
Summary
I have more than 22 years of client service experience and more than 15 years in the drug/alcohol industry. I have managed over 2000 client drug and alcohol programs. At no time during my tenure has a client left due to service issues. I have utilized my project management skills to effectively communicate with all levels of corporate hierarchy to coordinate the logistics between various internal departments and downstream vendors in the successful implementation of client national programs. Every project I have been charged with has been completed both on time and met or exceeded my companies and the client's expectations.
Overview
22
22
years of professional experience
Work History
Client Support /Warehouse Manager
Ovationdata Service
- Responsible for all incoming media once data/media make it to international customs-once released, I would stay in direct contact with shipper until arrives
- Send out media to clients once orders would come in
- Completely responsible for every client we had, media worth millions, Vessels would have to return to sea to replace
- Daily meetings with customers
- Keep all data separated/boxed
- Had a really good working relationship with all my clients.
Office Manager
Global Bond and Marine of America
01.2013 - 09.2013
- Activities include: Billing marine certificates, AR/AP, Daily Reports, Executive Assistant-Directly to owner of Company
Manager, Of Client Service/Client Service Representative/HR/ Accounting Manager
Labwire, Inc.
12.2003 - 10.2012
- Client service representative for multiple clients to make sure service is delivered in a manner that meets and exceeds client expectations
- Further responsibilities include the project management of all new and existing client implementations of drug and alcohol programs
- Most recent responsibilities include both accounts receivable and payable
- Provide complete oversight and assumed total responsibility for the full implementation and administration of drug, alcohol, and training compliance programs for various Fortune 500 companies
- Activities include: Report directly to CEO/President in all operational issues/Admin-Executive Assistant, Coordinate with new clients to schedule training - both classroom and/or phone training on Labwire platform, Coordinate with existing clients to schedule quarterly refresher training courses on Labwire platform, Develop Labwire platform training manuals for internal/external use, Work directly with IT on Labwire platform enhancements for both internal and external users, Attend yearly training and technical writing seminars/workshops, Attend SAPAA and DATIA conferences when possible, Direct liaison with all other Labwire corporate department leads, Assist sales department in demonstrations of Labwire platform, Implement all new and existing client drug, alcohol and online training programs, Generate and oversee Federal/Company random programs for all clients, which included employee roster updates, generation of random selections as well as making sure client was meeting expected random percentages throughout the year, Assist client in creating DOT/Company drug and alcohol policies as well as keeping the policies updated, Direct liaison between client and DOT agencies for additional guidance on regulation clarifications/interpretations, Assist client on tasks such as employee id/name corrections, ordering supplies, finding collection facilities, setting up new locations, tracking tests results, Direct liaison between client and collection facility, laboratory and Medical Review Office, Assist client in both contractor and DOT audit situations, Educated on drug/alcohol state laws and kept aware of any changes made in state laws regarding drug/alcohol in the workplace, Educated on 49 CFR Part 40 as well as all DOT agency specific regulations, Insure client billing met client expectations, Monitor quality control of all client facing IT enhancements, Generate and analyze client statistical reports per Federal mandates, Provide post analysis feed back to clients to insure their compliance with federal mandates, AR/AP, Payroll, Non-Commission Security Officer-Texas Department Of Public Safety, Private Investigator-Through Texas Department Of Public Safety
Manager of Accounting/Client Services Rep
DISA, Inc.
04.1998 - 11.2003
- Same activities as current position
- Implemented unique solution to refining industry safety issue of drug abuse
- Clients included Exxon/Mobil, Shell, Valero Energy, Texaco, and ConocoPhillips and literally hundreds of their contractor companies nationwide
- Worked directly with refineries on contractor compliance as well as individual employee compliance from one refinery to another and one contractor to another
- Successfully implemented drug and alcohol programs for companies.
Client Service
Gold's Gym Corporate
02.1992 - 04.1998
- Entering Members Contract, Deposits, Assisting location Managers
Education
High school diploma -
Spring Branch High School
Houston, TX01.1985
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Crystal Reports
- Adobe Acrobat
- Citrix Go to Meeting
- QuickBooks
Timeline
Office Manager
Global Bond and Marine of America
01.2013 - 09.2013
Manager, Of Client Service/Client Service Representative/HR/ Accounting Manager
Labwire, Inc.
12.2003 - 10.2012
Manager of Accounting/Client Services Rep
DISA, Inc.
04.1998 - 11.2003
Client Service
Gold's Gym Corporate
02.1992 - 04.1998
Client Support /Warehouse Manager
Ovationdata Service
High school diploma -
Spring Branch High School
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