Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Generic

Jerri Chavis

Red Springs,NC

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Administrative Support Associate

University Of North Carolina At Pembroke
01.2023 - Current
  • Organizing and maintaining schedules for meetings, appointments, and events, as well as coordinating travel arrangements.
  • Answering phones, directing calls, taking messages, and handling incoming and outgoing mail and email correspondence.
  • Creating, editing, and proofreading various documents, including reports, memos, and presentations.
  • Maintaining both electronic and physical filing systems, databases, and other records.
  • Ordering and maintaining office supplies, managing inventory, and coordinating with vendors for office maintenance.
  • Providing general administrative support to employees, including tasks like expense reporting and data entry.
  • Assisting with the planning and execution of company events, meetings, and conferences.
  • Processing invoices, tracking expenses, and performing basic bookkeeping tasks.
  • Handling sensitive information with discretion and professionalism.
  • Greeting and assisting visitors, and serving as a point of contact for both internal and external clients.
  • Participating in special projects and assignments as needed.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
  • Managed a high-volume workload, prioritizing tasks to ensure timely completion and accuracy.
  • Coordinated company events and meetings, ensuring all logistical details were handled efficiently and professionally.
  • Contributed to the achievement of department goals by consistently meeting or exceeding performance targets.
  • Developed strong working relationships with vendors, negotiating favorable terms for products and services.
  • Improved customer satisfaction by addressing inquiries promptly and professionally resolving issues.
  • Provided exceptional administrative support during times of staff shortage or increased workloads, ensuring smooth operations despite challenges.
  • Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to the main human resources files.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.

Outreach Coordinator

Maximus
10.2023 - 06.2025
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
  • Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
  • Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
  • Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
  • Measured outcomes of outreach initiatives using established metrics, demonstrating tangible results to funders and stakeholders.
  • Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
  • Conducted workshops and training sessions for staff and volunteers, increasing their knowledge of community resources and best practices in outreach.
  • Navigated complex community dynamics with diplomacy and thoughtfulness, fostering trust and credibility among diverse groups.
  • Increased community engagement by organizing outreach events and coordinating with local organizations.
  • Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
  • Enhanced public understanding of organizational goals with clear, engaging communication materials.
  • Developed partnerships with local businesses, resulting in mutual promotion and support.
  • Conducted market research to identify and target key demographics for outreach efforts.
  • Fostered relationships with media outlets to secure coverage for key events and campaigns.
  • Monitored and reported on progress towards outreach goals, identifying areas for improvement.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.
  • Participated in community events to promote services and engage with public.
  • Collaborated with community members to develop and implement service initiatives.

NCEB Community Outreach Specialist

The Panther Group (Temp Agency)
05.2022 - 10.2023
  • Acted as main point of contact between management, clinical staffs and external community.
  • Created and implemented community-based programs to improve education or fill specific needs.
  • Connected individuals with available and relevant resources.
  • Wrote content for newsletters, social media pages and informational packets.
  • Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
  • Kept case files updated, accurate and aligned with requirements.
  • Documented and analyzed performance of different programs in order to make proactive decisions about services.
  • Enhanced community engagement by developing and implementing targeted outreach programs.
  • Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
  • Increased public awareness of available resources by organizing informational workshops, seminars, and events.
  • Served as a liaison between community members and local government representatives, advocating for the needs and concerns of residents.
  • Implemented creative strategies for reaching underserved populations within the community through targeted outreach efforts.
  • Conducted needs assessments to identify areas requiring additional support or resources within the community.
  • Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
  • Evaluated program success using various metrics such as participant feedback, attendance rates, and measurable improvements in identified problem areas.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
  • Developed presentations for public events, community groups and school assemblies.
  • Coordinated and managed volunteer activities for community service projects.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Assisted clients with obtaining housing, employment and support resources.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Managed cases of Medicaid clients receiving social or community service support.

Program Support Specialist

Actions Pathways of Cumberland County
03.2021 - 03.2022
  • Investigated issues and provided knowledgeable responses to resolve customer concerns.
  • Created documents, reports, and spreadsheets detailing program information.
  • Checked account information for eligibility with program plans and guidelines.
  • Processed payments and refunds, issued receipts and updated accounts.
  • Responded to in-person and telephone requests for information and assistance.
  • Participated in marketing, outreach and other visibility efforts.
  • Analyzed program information to present innovative solutions to program supervisors.
  • Assisted in gathering of program data to compose thorough monthly reports.
  • Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
  • Ensured compliance with company policies and industry regulations through diligent documentation and reporting procedures.
  • Conducted thorough research to inform decision-making processes, resulting in well-informed strategic planning efforts.
  • Increased participant satisfaction by providing exceptional support throughout the program duration.
  • Implemented best practices in program management, contributing to a consistent record of success across all initiatives.
  • Provided general program information and assistance.
  • Managed information flow on behalf of program supervisors using digital organizational systems.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Proofread and edited documents for accuracy and grammar.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Contributed to a positive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.

Executive Assistant

Action Pathways of Cumberland County
03.2018 - 03.2021


  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.


  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.


  • Improved office efficiency by implementing new filing systems and document management processes.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.


  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Fostered positive work environment, organizing team-building activities and events.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Streamlined communication between departments, resulting in more effective project coordination and execution.
  • Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
  • Increased office efficiency by developing and implementing inventory management system for office supplies.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.




Bookkeeper

Hoke County Schools
01.2016 - 05.2018
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all state protocols.
  • Maintained and processed invoices, deposits, and money logs with all school funds.
  • Completed payroll for certified and classified staff and kept detailed records of procedures.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Handled day-to-day accounting processes for the school.
  • Supervised and called substitute teachers to cover for absent staff.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Boosted efficiency, implemented digital filing system for receipts and invoices.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Home Health Office Manager/Payroll Administrator

Primary Health Choice LLC
01.2013 - 01.2016
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Adhered to established standards to safeguard patients' health information.
  • Posted payments and collections on regular basis.
  • Liaised between patients, insurance companies, and billing office.
  • Verified insurance of patients to determine eligibility.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • ICD 9 codes and compliance charts.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Generated reports to track employee time and attendance.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
  • Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.

Bookkeeper

Public Schools Of Robeson County
02.2008 - 01.2013
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all state protocols.
  • Maintained and processed invoices, deposits, and money logs with all school funds.
  • Completed payroll for certified and classified staff and kept detailed records of procedures.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Handled day-to-day accounting processes for the school.
  • Supervised and called substitute teachers to cover for absent staff.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Generated reports to track employee time and attendance.

Executive Assistant/Parent Support Specialist

Childcare Directions
08.2002 - 02.2008
  • Documented data and completed accurate updates to case records.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Developed and implemented programs to support children's mental health and well-being.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
  • Enabled timely project completion by coordinating resources and timelines across multiple departments.
  • Enhanced executive decision-making with comprehensive research and detailed reporting.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Screened personal and business calls and directed to appropriate party.
  • Streamlined office operations, leading to more organized environment by implementing digital filing systems.
  • Wrote reports, executive summaries and newsletters.
  • Enhanced parental involvement by conducting informative workshops and support groups.
  • Took notes and dictation at meetings.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Filed paperwork and organized computer-based information.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.

Education

Bachelor of Arts - Sociology

University of North Carolina At Pembroke
Pembroke, NC
12.2024

Skills

  • Document management
  • Medical coding and billing
  • Medical coding
  • Verbal communication
  • Dependable and responsible
  • Office administration
  • Invoice processing
  • Document preparation
  • File management
  • Calendar management
  • Meeting minute taking
  • Proofreading
  • Spreadsheet development
  • Contract review
  • Travel arrangements
  • Expense tracking
  • Report generation
  • Presentation creation
  • Customer relations
  • Patient flow management
  • Proficient in Microsoft 365 and Microsoft Suite
  • SalesForce
  • AS-400
  • Medical Terminology
  • Teamwork
  • Multitasking and time management
  • Teamwork and collaboration
  • Fast learner
  • Customer service
  • Problem-solving
  • Accounting and bookkeeping
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Excel spreadsheets
  • Database entry
  • Office management
  • Task prioritization
  • Data entry
  • Team building
  • Writing and editing
  • Microsoft office
  • Document and file management
  • Verbal and written communication
  • Customer and client relations

Certification

  • CAP - Certified Administrative Professional

Timeline

Outreach Coordinator

Maximus
10.2023 - 06.2025

Administrative Support Associate

University Of North Carolina At Pembroke
01.2023 - Current

NCEB Community Outreach Specialist

The Panther Group (Temp Agency)
05.2022 - 10.2023

Program Support Specialist

Actions Pathways of Cumberland County
03.2021 - 03.2022

Executive Assistant

Action Pathways of Cumberland County
03.2018 - 03.2021

Bookkeeper

Hoke County Schools
01.2016 - 05.2018

Home Health Office Manager/Payroll Administrator

Primary Health Choice LLC
01.2013 - 01.2016

Bookkeeper

Public Schools Of Robeson County
02.2008 - 01.2013

Executive Assistant/Parent Support Specialist

Childcare Directions
08.2002 - 02.2008

Bachelor of Arts - Sociology

University of North Carolina At Pembroke

Personal Information

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