JERRI DEVEY
Bremerton
Summary
Skilled medical assistant and office receptionist with over 15 years of experience in working within clinical settings. Accomplished in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. In addition, I have over a decade of customer service excellence skills that compliment my technical expertise. I am seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service opportunities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist
Kitsap General Surgery
09.2021 - 08.2024
- Greeted visitors and directed them to appropriate personnel, ensuring a welcoming environment.
- Managed multi-line phone system, efficiently routing calls and taking messages as needed.
- Scheduled appointments and coordinated meetings, optimizing use of office resources.
- Maintained organized filing system, enhancing accessibility of important documents.
- Provided administrative support, including data entry and correspondence management, improving office efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Eye Technician/Front Desk Receptionist
Retina Center Northwest
03.2017 - 09.2021
- Patient work up: Chief Complaint, check Visual Acuity, and pressure.
- Write for the Doctor during the exam, prepare patient for any procedure.
- Take image: OCT/Fundus Photo
- Help with front desk tasks including checking in and out patients.
- Assisted physicians with patient examinations and procedures, ensuring efficient workflow.
- Coordinated patient scheduling and follow-up appointments to optimize clinic operations.
- Implemented electronic health record (EHR) systems for streamlined documentation processes.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
CMA & Receptionist
Olympic Family Practice
10.2010 - 01.2016
- Greet and check-in patients and collect personal, medical, and insurance information.
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Managed office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
- Prepared patients for exams took medical histories and vital signs and assisted during exams.
- Collected lab specimens and performed basic tests.
Office Manager
Grocery Outlet
09.2005 - 02.2008
- Responsible for overseeing the entire store operations, including opening and closing procedures and cash management.
- Personally addressed customer concerns upon escalation by assistant managers.
- Managed, supervised and provided leadership to up to 15 employees.
- Implemented and followed-up on weekly sales programs and merchandising and displays.
- Assist and back up all functions of the store, including sales, cashiering, and freight receiving and stocking as necessary.
Education
G.E.D -
01.2016
Medical Assistant Certification - undefined
Everest College
01.2010
High School - undefined
Renaissance Alternative
01.1998
Skills
- Clinical and administrative expertise
- Medical Terminology
- Patient Confidentiality
- Excellent Customer Service
- Office Administration
- Time and Schedule Management
- Electronic Health Records Management
- Patient Flow Management
- Billing and Collections
- MS Office
Certification
2010 CPR and First Aid Certification, updated 2017
Timeline
Receptionist
Kitsap General Surgery
09.2021 - 08.2024
Eye Technician/Front Desk Receptionist
Retina Center Northwest
03.2017 - 09.2021
CMA & Receptionist
Olympic Family Practice
10.2010 - 01.2016
Office Manager
Grocery Outlet
09.2005 - 02.2008
Medical Assistant Certification - undefined
Everest College
High School - undefined
Renaissance Alternative
G.E.D -
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