Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jerri Doby

Phoenix,AZ
Jerri Doby

Summary


Innovative and results-oriented professional with a proven track record in business development, technical support, and account management within the tech industry. Proficient in driving revenue growth, cultivating client relationships, and providing exceptional customer support. Possesses advanced technical skills in areas such as Salesforce, Amazon Web Services, and G Suite, with the ability to effectively communicate complex technical concepts to diverse stakeholders. Adept at identifying opportunities, forging strategic partnerships, and delivering tailored solutions to meet client needs.

Overview

3
years of professional experience
1
Certification

Work History

HomeLight

Client Loan Success Manager
07.2019 - 11.2022

Job overview

  • Successfully managed a portfolio of high-value accounts, ensuring customer satisfaction, retention, and growth.
  • Collaborated with clients to understand their objectives and develop tailored strategies to maximize the value of prop tech solutions.
  • Led a cross-functional team to resolve a critical customer issue, resulting in a resolution within 24 hours and preventing potential churn.
  • Proactively resolved customer issues and challenges, acting as a point of escalation and ensuring timely resolution to maintain strong relationships.
  • Negotiated favorable contract terms and pricing with clients, resulting in increased profitability and improved client satisfaction.
  • Collaborated cross-functionally with sales, product, and support teams to address customer needs and provide comprehensive solutions.

HomeLight

Senior Account Executive and Growth
07.2019 - 11.2022

Job overview

  • Identified and pursued new business opportunities through lead generation, prospecting, and networking events, expanding the company's client base and market presence.
  • Assume responsibility for qualified leads generated by our outbound and inbound sales teams, conducting discovery calls and overseeing the entire sales cycle to successfully close deals with customers.
  • Execute full sales cycles, including lead-generation; discovery and goal-setting; pricing, packaging, and positioning; negotiating; and closing.
  • Maintain and nurture customer relationships and identify opportunities for revenue growth and expansion.
  • Collaborated with cross-functional teams, including product, marketing, and customer success, to ensure seamless implementation and onboarding processes for clients.
  • Consistently exceeded sales targets, achieving 120% of quota and consistently drove revenue growth for the company.

Education

WG University
Phoenix, AZ

Bachelor of Science from Computer Science
12.2023

University Overview

  • Relevant Coursework: Introduction to Computer Science,Data Structures and Algorithms,Database Management Systems,Operating Systems,Networking and Data Communications,Web Development,Software Engineering,Object-Oriented Programming

Arizona State University
Phoenix

Bachelor of Arts from Public Service and Community Solutions
05.2017

University Overview

  • Relevant Coursework: Research Methods and Analysis, Information Systems and Technology, Cybersecurity and Privacy,Technology and Society

Skills

  • Amazon Web Service(AWS)
  • SaaS
  • Customer Facing
  • Microsoft Azure
  • Salesforce
  • Cloud Infrastructure
  • Technical Support
  • G-Suite
  • Prospecting and Lead Generation
  • DevOps
  • LinkedIn Sales Navigator

Certification

  • AWS Certified Cloud Practitioner (CCP), Amazon Web Services (2023-2026)
  • Microsoft Certified: Azure Fundamentals AZ-900 (In Progress)
  • Salesforce Certified Associate ( In Progress)
  • IBM IT Technical Professional (2023)

Timeline

Client Loan Success Manager
HomeLight
07.2019 - 11.2022
Senior Account Executive and Growth
HomeLight
07.2019 - 11.2022
WG University
Bachelor of Science from Computer Science
Arizona State University
Bachelor of Arts from Public Service and Community Solutions

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