Jerri Logan

Fernley

Overview

years of professional experience

Heritage Bank of Nevada, Division of Glacier Bank

Damonte Ranch Parkway, Reno

04.2011 - Current

Planned work schedules to maintain adequate staffing levels.
Resolved customer complaints in a timely manner.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Prepared and managed cash shipments between banks.
Supervised daily activities of tellers, loan officers, and other personnel.
Reviewed customer account information for accuracy and completeness.
Verified cash by balancing cash drawers and maintaining cash count records.
Provided guidance on best practices for handling difficult customers or situations.
Managed inventory levels of cash, supplies, and other resources.
Recruited, interviewed, and trained new employees as needed.
Performed routine audits of branch operations to identify areas for improvement.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Coached staff on policies, procedures and performance strategies.

City of Lake Havasu - Development Services

Lake

09.2005 - 06.2009

Assisted with customer requests and answered questions to improve satisfaction.
Updated and maintained databases with current information.
Prepared Certificates of Occupancy for residential and commercial building.
issue buildin, public works, and fire permits for residential and commercial construction projects

Southwestern College

Chula Vista, CA

Heritage Bank of Nevada, Division of Glacier Bank

04.2011 - Current

City of Lake Havasu - Development Services

09.2005 - 06.2009

Southwestern College