Jerri-Louise Stevenson

Managed patient billing and insurance claims for community health services, enhancing claims processing efficiency.

• Ensured accuracy of ICD-9 and CPT coding encounters to facilitate correct billing.
• Corrected and reprocessed claims for resubmission to insurance companies for timely payment.
• Collaborated with healthcare providers to resolve billing discrepancies promptly.
• Educated patients about their bills and payment options effectively.
• Focused on MVA, Workers Compensation and Crime Victim claims to ensure proper set up and billing.
• Delivered customer service by addressing phone inquiries and assisting walk-in patients, improving patient satisfaction.
• Trained new hires on policies and procedures to ensure compliance.

• Ensured accuracy in coding ICD9 and CPT for medical and dental encounters to facilitate proper billing.
• Reviewed, analyzed, and corrected Medical, Dental, and Behavioral Health billing for commercial, Federal, State, and private pay clients to ensure accurate submission.
• Handled customer inquiries via phone, assisted walk-in patients, adjusted accounts, processed patient and insurance refunds, sent itemized statements to attorneys and third-party insurance companies, and established payment plans.

• Processed insurance claims and verified service eligibility, ensuring timely resolution for clients.
• Maintained accurate records of client interactions and transactions, supporting effective communication and service delivery.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties with attention to detail, contributing to overall operational efficiency.
• Worked with cross-functional teams to achieve goals.

• Processed high volumes of data entries with accuracy and attention to detail.
• Streamlined data input procedures through collaboration with team members.
• Entered data from paper documents, emails, and other sources into computer systems.
• Updated records with new or revised information to maintain accuracy.