Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Jerri McClain

Jerri McClain

Columbia,TN

Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Excellent Customer Service Skills, Phone and Data Entry.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CNA

The Heritage At Brentwood
06.2024 - Current
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Documented patient information and care activities in electronic health record.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Concierge Team Member

Somerby of Franklin
09.2023 - 02.2024
  • Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Watched security cameras.
  • Helped the Activity Director with certain tasks.

CNA

Somerby of Franklin
05.2023 - 02.2024
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

CNA

The Reserve at Springhill
10.2022 - 02.2023
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Documented patient information and care activities in electronic health record.

Clerical Assistant

Maury Regional Hospital (the Women's Center)
09.2019 - 05.2022
  • Company Overview: Women's Center
  • Data Entry - Input dictations, interface sheets, and input various reports for Radiologists in the system
  • Request outside films from outside vendors
  • Customer Service / Phone System
  • Prepare mammogram reports and letters to be sent to patients
  • File reports in patient charts
  • Women's Center
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Compiled and analyzed data to produce reports.
  • Edited and proofread documents for accuracy and completeness.
  • Contributed to a positive work environment by promoting effective communication among team members.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Composed sensitive, confidential reports and documentation.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Purchased and maintained office supplies.

Resident Assistant

Popular Estates Assisted Living
01.2011 - 09.2019
  • Customer service / Phone System
  • Provide patient care to the residents daily living
  • Documenting ADL's in system
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.

Call Center Representative

C-Tel Call Center
01.2009 - 01.2011
  • Address customer service inquiries in a timely and professional
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Inbound and outbound calls - Properly directed calls and answered calls
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Spring Hill High School
Spring Hill, TN
05-1998

Skills

  • Customer Service
  • Service and Support
  • Conflict Resolution
  • Critical Thinker
  • Data Entry
  • Multi Phone System
  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Reliable team player
  • Dementia and Alzheimer's knowledge
  • Medical terminology knowledge

References

Will provide upon request.

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.

Timeline

CNA

The Heritage At Brentwood
06.2024 - Current

Concierge Team Member

Somerby of Franklin
09.2023 - 02.2024

CNA

Somerby of Franklin
05.2023 - 02.2024

CNA

The Reserve at Springhill
10.2022 - 02.2023

Clerical Assistant

Maury Regional Hospital (the Women's Center)
09.2019 - 05.2022

Resident Assistant

Popular Estates Assisted Living
01.2011 - 09.2019

Call Center Representative

C-Tel Call Center
01.2009 - 01.2011

High School Diploma -

Spring Hill High School

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Jerri McClain