Jerri Morgan
Round Rock,TX
Summary
Authoritative and clear communicator with an enthusiastic style and insightful approach. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
14
14
years of professional experience
Work History
Administration Assistant
MKA International, Inc.
Round Rock, TX
12.2023 - 07.2024
- Answered multi-line phone system, routing calls, and delivered messages to staff.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
Sr. Sales Quality Specialist
Realtor.com
09.2020 - 09.2023
- Ensures quality assurance policies and procedures are met by auditing up to 350 sales calls per month.
- Educated sales reps on specific QA standards and confirmed maintenance of standards.
- Spearheaded building and issuing the first sales coaching feedback survey which lead to the development of a new coaching system used by Realtor.com
- Completed "deep dive" projects for coaching sales associates, helping them unlock potential and improve performance
- Provided weekly coaching and mentoring to sales associates
- Assessed coaching program effectiveness on regular basis and improved upon deficient areas.
- Facilitated virtual, in-person and blended coaching and training sessions.
Internet Sales Manager
Covert Chrysler Dodge Jeep RAM
06.2018 - 01.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Responded to internet inquiries and phone calls in timely matter.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Sales Representative
Rosco Labs
06.2014 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Certificate Specialist
Marsh and McLennan Companies
03.2013 - 04.2014
- Responded to insurance broker's requests for products, services and company information.
- Evaluated source documents to locate information needed for each data entry field.
- Evaluated accuracy and quality of data entered into agency management system.
Work Study Assistant - English Department
Austin Community College
08.2012 - 12.2012
- Helped to prepare comprehensive English curriculum for students.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Kept physical files and digitized records organized for easy updating and retrieval by professors.
Associate Trainer and Pastry Chef
La Madeleine Country French Cafe
04.2010 - 04.2011
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Oversaw training of new front of house team members.
- Maintained well-organized mise en place to keep work efficient and consistent.
- Trained new kitchen staff on procedures and managed performance for new team members.
Education
Certificate - Pastry And Baking
Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX2008
Skills
- Problem-Solving Skills
- Time Management
- Sales Expertise
- Verbal and Written Communication
- Coaching and Mentoring
- Customer Service and Assistance
- Active Listening
- Exceptional Multitasking Skills
- Salesforce Software
- Critical Thinking
- Interpersonal Communication Skills
- CRM Software
Timeline
Administration Assistant
MKA International, Inc.
12.2023 - 07.2024
Sr. Sales Quality Specialist
Realtor.com
09.2020 - 09.2023
Internet Sales Manager
Covert Chrysler Dodge Jeep RAM
06.2018 - 01.2020
Sales Representative
Rosco Labs
06.2014 - 04.2016
Certificate Specialist
Marsh and McLennan Companies
03.2013 - 04.2014
Work Study Assistant - English Department
Austin Community College
08.2012 - 12.2012
Associate Trainer and Pastry Chef
La Madeleine Country French Cafe
04.2010 - 04.2011
Certificate - Pastry And Baking
Le Cordon Bleu College of Culinary Arts - Austin
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