Jerri Riddle
Garden Grove,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Peltzer Pines (Seasonal Remote)
11.1995 - Current
- Managed a high volume of incoming customer inquires via phone, email and chat.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Technician
Walgreens
11.2023 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Autopsy Assistant
Orange County Coroner
03.2021 - 01.2022
- Established strong relationships with medical professionals for seamless coordination on complex cases requiring additional expertise.
- Enhanced autopsy process efficiency by maintaining a clean and organized workspace.
- Collaborated effectively with forensic team members for comprehensive case evaluations and detailed reporting.
Usher
Honda Center
05.2016 - 02.2019
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
Education
License - Medical Billing And Coding
Huntington Beach Adult School
Huntington Beach, CA04.2025
Associates In Arts Degree - Social and Behavioral Science
Coastline Community College
Costa Mesa, CA12.2021
Certificate/License - Pharmacy Technician
American Career College
Anaheim, CA12.2002
Skills
- Customer Relations
- Problem-solving abilities
- Active Listening
- Call center experience
- Data Entry
- Professional telephone demeanor
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Radio operation
- Teamwork and collaboration
- Customer service
- Problem-solving
References
Available Upon Request
Timeline
Pharmacy Technician
Walgreens
11.2023 - 05.2024
Autopsy Assistant
Orange County Coroner
03.2021 - 01.2022
Usher
Honda Center
05.2016 - 02.2019
Customer Service Representative
Peltzer Pines (Seasonal Remote)
11.1995 - Current
License - Medical Billing And Coding
Huntington Beach Adult School
Associates In Arts Degree - Social and Behavioral Science
Coastline Community College
Certificate/License - Pharmacy Technician
American Career College
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