Jerri Talley
Dayton,OH
Summary
Seasoned Salon Owner/Operator with wide-ranging experience in salon operations, customer service, and team leadership. Known for fostering an environment of growth and development for staff, while ensuring high standards in client satisfaction. Demonstrates strong business acumen coupled with creativity and passion for the beauty industry. Made significant improvements in previous work settings through strategic planning, innovative marketing strategies, and comprehensive staff training programs.
Overview
10
10
years of professional experience
Work History
Salon Owner/Operator
Self Employed Services
Englewood , OH
05.2024 - Current
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Developed service packages for customers seeking a variety of treatments.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Performed administrative duties such as filing paperwork and responding to emails.
- Monitored stock levels of products used in services offered at the salon.
- Promoted special offers through social media platforms to attract new customers.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
Salon Manager
RICCOs Hair Designs
Vandalia, OH
04.2022 - 05.2024
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Oversaw inventory control for retail products and supplies.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Ensured compliance with state regulations regarding cosmetology practices.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
Salon Associate
Dayton Beauty Bar
Kettering, OH
04.2021 - 05.2022
- Greeted customers and provided excellent customer service.
- Provided shampooing services, trimming, styling and blow drying hair.
- Maintained a clean work station by sanitizing equipment and tools between clients.
- Advised clients on proper hair care techniques to maintain healthy hair.
- Demonstrated knowledge of all salon products including shampoos, conditioners, gels and sprays.
- Performed scalp treatments to promote healthy growth of hair.
- Attended continuing education classes to stay up-to-date with current trends in hairstyling techniques.
- Ensured compliance with safety policies and procedures at all times.
- Collected payments from clients following completion of service.
Salon Owner/Operator
Self Employed Services
Dayton , OH
07.2018 - 04.2021
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Monitored stock levels of products used in services offered at the salon.
- Performed administrative duties such as filing paperwork and responding to emails.
- Promoted special offers through social media platforms to attract new customers.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
Recruitment Coordinator
Barry Staffing
Dayton, OH
01.2017 - 02.2018
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
- Tracked recruiting expenses against budget allocations throughout the year.
- Updated candidate records in databases, ensuring all information was accurate and up-to-date.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Analyzed employment-related data and prepared reports.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Loan Processing Manager
Loan Max Title Loans
West Carrollton , Ohio
08.2015 - 01.2017
- Developed and implemented procedures to streamline loan processing workflow for increased efficiency.
- Receiving and Dispensing substantial amounts of cash
- Reviewed loan applications for accuracy and completeness prior to submission of documents to underwriting team.
- Maintained a portfolio of loans in various stages of processing, tracking progress and providing updates as needed.
- Monitored high-risk loans for potential delinquency or default, responding promptly when necessary.
- Collaborated with internal departments such as accounting and legal counsel to ensure accurate completion of loan documentation.
- Interfaced with external customers such as realtors, appraisers, title companies, insurance agents. during the loan process.
- Investigated customer complaints related to the loan application process and provided resolutions in a timely manner.
- Analyzed financial data including income statements, balance sheets and cash flow statements in order to assess borrower's ability to repay debt.
Call Center Representative
Ge Capital Retail Bank
Beavercreek, OH
05.2014 - 03.2015
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
Education
Associate of Arts - Psychology
Sinclair Community College
Dayton, OH05-2026
Certificate - Cosmetology
Miami Valley Career Technology Center
Clayton, OH08-2012
High School Diploma -
Northmont High School
Clayton, OH05-2012
Skills
- Staff Management
- Hygiene standards
- Employee Training
- Appointment Scheduling
- Health and safety
- Department Oversight
- Clerical duties
- Multitasking
- Team building
- Data entry
- Sales
- Customer Retention
- Schedule Management
- Employee Development
- Time Management
- Decision-Making
- Marketing strategy
- Staff Training
- Active Listening
- Effective Communication
References
Dr. Demarus Crawford-White
Executive Director, NPower
31 South Main Street
Suite 299B,250, and 296
Dayton, Ohio
45402
937-672-0402
Rebecca Frost,RN.
Health Instructor Miami Valley Career Technology Center
6800 Hoke Road
Clayton Ohio
45345
937-854-6038
Timeline
Salon Owner/Operator
Self Employed Services
05.2024 - Current
Salon Manager
RICCOs Hair Designs
04.2022 - 05.2024
Salon Associate
Dayton Beauty Bar
04.2021 - 05.2022
Salon Owner/Operator
Self Employed Services
07.2018 - 04.2021
Recruitment Coordinator
Barry Staffing
01.2017 - 02.2018
Loan Processing Manager
Loan Max Title Loans
08.2015 - 01.2017
Call Center Representative
Ge Capital Retail Bank
05.2014 - 03.2015
Associate of Arts - Psychology
Sinclair Community College
Certificate - Cosmetology
Miami Valley Career Technology Center
High School Diploma -
Northmont High School