Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jerri Talley

Dayton,OH

Summary

Seasoned Salon Owner/Operator with wide-ranging experience in salon operations, customer service, and team leadership. Known for fostering an environment of growth and development for staff, while ensuring high standards in client satisfaction. Demonstrates strong business acumen coupled with creativity and passion for the beauty industry. Made significant improvements in previous work settings through strategic planning, innovative marketing strategies, and comprehensive staff training programs.

Overview

10
10
years of professional experience

Work History

Salon Owner/Operator

Self Employed Services
Englewood , OH
05.2024 - Current
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Organized and scheduled appointments for clients using software systems.
  • Created marketing strategies to increase clientele and expand the business.
  • Developed service packages for customers seeking a variety of treatments.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Ordered supplies and equipment needed for daily operations.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Monitored stock levels of products used in services offered at the salon.
  • Promoted special offers through social media platforms to attract new customers.
  • Inspected workstations regularly to ensure they are clean and organized.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Investigated new trends in beauty industry services to stay current with offerings available at the salon.

Salon Manager

RICCOs Hair Designs
Vandalia, OH
04.2022 - 05.2024
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Oversaw inventory control for retail products and supplies.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Ensured compliance with state regulations regarding cosmetology practices.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with clients.

Salon Associate

Dayton Beauty Bar
Kettering, OH
04.2021 - 05.2022
  • Greeted customers and provided excellent customer service.
  • Provided shampooing services, trimming, styling and blow drying hair.
  • Maintained a clean work station by sanitizing equipment and tools between clients.
  • Advised clients on proper hair care techniques to maintain healthy hair.
  • Demonstrated knowledge of all salon products including shampoos, conditioners, gels and sprays.
  • Performed scalp treatments to promote healthy growth of hair.
  • Attended continuing education classes to stay up-to-date with current trends in hairstyling techniques.
  • Ensured compliance with safety policies and procedures at all times.
  • Collected payments from clients following completion of service.

Salon Owner/Operator

Self Employed Services
Dayton , OH
07.2018 - 04.2021
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Organized and scheduled appointments for clients using software systems.
  • Created marketing strategies to increase clientele and expand the business.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Ordered supplies and equipment needed for daily operations.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Monitored stock levels of products used in services offered at the salon.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Promoted special offers through social media platforms to attract new customers.
  • Inspected workstations regularly to ensure they are clean and organized.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.

Recruitment Coordinator

Barry Staffing
Dayton, OH
01.2017 - 02.2018
  • Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
  • Tracked recruiting expenses against budget allocations throughout the year.
  • Updated candidate records in databases, ensuring all information was accurate and up-to-date.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Analyzed employment-related data and prepared reports.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.

Loan Processing Manager

Loan Max Title Loans
West Carrollton , Ohio
08.2015 - 01.2017
  • Developed and implemented procedures to streamline loan processing workflow for increased efficiency.
  • Receiving and Dispensing substantial amounts of cash
  • Reviewed loan applications for accuracy and completeness prior to submission of documents to underwriting team.
  • Maintained a portfolio of loans in various stages of processing, tracking progress and providing updates as needed.
  • Monitored high-risk loans for potential delinquency or default, responding promptly when necessary.
  • Collaborated with internal departments such as accounting and legal counsel to ensure accurate completion of loan documentation.
  • Interfaced with external customers such as realtors, appraisers, title companies, insurance agents. during the loan process.
  • Investigated customer complaints related to the loan application process and provided resolutions in a timely manner.
  • Analyzed financial data including income statements, balance sheets and cash flow statements in order to assess borrower's ability to repay debt.

Call Center Representative

Ge Capital Retail Bank
Beavercreek, OH
05.2014 - 03.2015
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Performed outbound calling campaigns to promote new products or services.

Education

Associate of Arts - Psychology

Sinclair Community College
Dayton, OH
05-2026

Certificate - Cosmetology

Miami Valley Career Technology Center
Clayton, OH
08-2012

High School Diploma -

Northmont High School
Clayton, OH
05-2012

Skills

  • Staff Management
  • Hygiene standards
  • Employee Training
  • Appointment Scheduling
  • Health and safety
  • Department Oversight
  • Clerical duties
  • Multitasking
  • Team building
  • Data entry
  • Sales
  • Customer Retention
  • Schedule Management
  • Employee Development
  • Time Management
  • Decision-Making
  • Marketing strategy
  • Staff Training
  • Active Listening
  • Effective Communication

References

Dr. Demarus Crawford-White

Executive Director, NPower

31 South Main Street

Suite 299B,250, and 296 

Dayton, Ohio

45402

937-672-0402

Rebecca Frost,RN.

Health Instructor Miami Valley Career Technology Center 

6800 Hoke Road

Clayton Ohio

45345

937-854-6038

Timeline

Salon Owner/Operator

Self Employed Services
05.2024 - Current

Salon Manager

RICCOs Hair Designs
04.2022 - 05.2024

Salon Associate

Dayton Beauty Bar
04.2021 - 05.2022

Salon Owner/Operator

Self Employed Services
07.2018 - 04.2021

Recruitment Coordinator

Barry Staffing
01.2017 - 02.2018

Loan Processing Manager

Loan Max Title Loans
08.2015 - 01.2017

Call Center Representative

Ge Capital Retail Bank
05.2014 - 03.2015

Associate of Arts - Psychology

Sinclair Community College

Certificate - Cosmetology

Miami Valley Career Technology Center

High School Diploma -

Northmont High School
Jerri Talley