Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

JERRIAH A. KNIGHT

Houston,TX

Summary

Goal-oriented and caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Offering 5+ years background working with students at elementary, middle, and high school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

Overview

10
10
years of professional experience

Work History

Credit Card Support Specialist

Trustmark National Bank
03.2021 - Current
  • Assign debit and credit card fraud/dispute claims to analysts
  • Send and respond to phone calls/emails to branch tellers, branch managers, and call center analysts
  • Assist customers with better understanding of fraud/dispute processes
  • Navigation of multiple of Trustmark Bank’s credit/debit card systems (i.e FIS, Tysis, Host, Card Disputes, Bridge, Microsoft Teams etc.)
  • Fielded 20+ incoming customer/employee calls to deliver high-quality solutions
  • Researched and resolved both customer and employee complaints and disputes related to credit card accounts
  • Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing

Sales Floor Team Member

Target
11.2020 - 03.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Communication with customers professionally and proactively to provide product information and advice

Sales Associate

COACH Factory Outlet
01.2019 - 11.2020
  • Build, maintain strong client relationships by using effective listening skills to ensure leads, future business, and maximum productivity
  • Respond to telephone inquiries by providing quality service to customers and associates
  • Strive for quick complaint resolution; commended by supervisor for ability to resolve problems on first call and avoid escalation of issues
  • Arrange new merchandise with signage and appealing displays that encouraged customer sales
  • Understand company’s product offerings and contribute to company’s monthly sales
  • Manage cash register and exceed sales and promotional goals consistently
  • Assist with calculating store’s end of year inventory
  • Prepared merchandise for sales floor by pricing or tagging

After-School Program Leader

Extended Learning Solutions/Timberlawn Elementary
08.2016 - 05.2017
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Supervised up to 50 students (ranging from Pre-K to 6th grade) during homework time, outdoor exercise periods, and group activities

Child Care Provider

Delta Sigma Theta Sorority, Inc.
09.2013 - 05.2017
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Planned and guided age-appropriate tasks like reading, crafts and other fun activities.

Member Services Representative

Planet Fitness
01.2017 - 04.2017
  • Greeted members, prospective members and guests, providing exceptional customer service
  • Handled all front desk related activities including answering phones to assist callers, checked members into system and provided tours for prospective members
  • Facilitated needed updates to member’s accounts
  • Responded to member questions and concerns in a professional manner
  • Assisted in company’s marketing efforts and maintained neatness, cleanliness of the club

Education

Bachelor of Science - Psychology

Jackson State University
Jackson, MS
05.2021

Associate’s Degree - Psychology

Hinds Community College
Raymond, MS
07.2017

High School Diploma -

Raymond High School
Raymond, MS
05.2015

Skills

  • Passion for marketing demonstrated through up-to-date knowledge of latest trends
  • Strong communication skills
  • Proactive, eager, energetic and team player who thrives in fast-paced environment
  • 4 years of marketing, sales experience
  • Organization, prioritization and multi-tasking
  • Experience working with social media platforms (eg Facebook, Instagram, Twitter, Snapchat, LinkedIn) for marketing, social media campaigns
  • MS Office Suite – Proficient
  • Small Group Management
  • School Policy and Rules Enforcement
  • Caring and Empathetic Demeanor
  • Lessons and Activities

Affiliations

Delta Sigma Theta Sorority, Incorporated (Delta Pi), Membership Services Chair; Jackson State University Transfer Ambassadors, President; JSU Girls Coalition and Hinds Community College, Theatre and Dance Montage

Timeline

Credit Card Support Specialist

Trustmark National Bank
03.2021 - Current

Sales Floor Team Member

Target
11.2020 - 03.2021

Sales Associate

COACH Factory Outlet
01.2019 - 11.2020

Member Services Representative

Planet Fitness
01.2017 - 04.2017

After-School Program Leader

Extended Learning Solutions/Timberlawn Elementary
08.2016 - 05.2017

Child Care Provider

Delta Sigma Theta Sorority, Inc.
09.2013 - 05.2017

Bachelor of Science - Psychology

Jackson State University

Associate’s Degree - Psychology

Hinds Community College

High School Diploma -

Raymond High School

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JERRIAH A. KNIGHT