Jerrica Arriola
Baton Rouge,LA
Summary
Accomplished Store Manager with a proven track record at Five Below enforcing store operations and elevating customer service standards. Knowledge in inventory management and team leadership, I've significantly increased sales through innovative strategies and creative thinking. Skilled in recruiting and terminations.
Experienced with operational management, team leadership, and customer service excellence. Strategizes planning and problem-solving to improve store expectations. Consistently reaching sales targets and maintaining high standards in store expectations.
Overview
8
8
years of professional experience
Work History
Store Manager
Five Below
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints professionally, resolving issues to maintain positive customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Trained sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Created a positive work environment by building strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Merchandise Manager
Five Below
09.2019 - 09.2022
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Improve visual presentation of products, driving customer engagement and boosting sales percentages.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Able to complete company standard sets before deadline.
- Maintained updated product knowledge to successfully notify customers.
Manager in Training
Valluzzo Companies
12.2016 - 07.2019
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Education
High School Diploma -
East Ascension High School
Gonzales, LA05-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Supply ordering
- Team leadership
- Outstanding communication skills
- Recruiting and hiring
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
Timeline
Store Manager
Five Below
09.2022 - Current
Merchandise Manager
Five Below
09.2019 - 09.2022
Manager in Training
Valluzzo Companies
12.2016 - 07.2019
High School Diploma -
East Ascension High School
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