Jerrica Bailey
Spring,TX
Summary
Dedicated healthcare administration professional skilled in managing patient flow, appointment scheduling, and records management. Proven track record of enhancing patient satisfaction and operational efficiency through effective communication with clinical staff and meticulous documentation.
Overview
6
6
years of post-secondary education
17
17
years of professional experience
Work History
Shuttle Driver
SP Plus Global
Houston, TX
01.2025 - 07.2026
- Coordinated transportation services, ensured compliance documentation, and delivered exceptional customer service to enhance passenger experience
- Demonstrated strong communication and problem-solving skills to uphold service excellence in fast-paced environment
- Maintained accurate records and schedules, and generated operational reports to support seamless daily operations
Medical Clerk
Integrated Community Services
Spring, TX
10.2024 - 01.2025
- Managed patient registration, scheduling, referrals, and medical records to ensure seamless patient flow
- Coordinated specialist referrals and follow-up care to enhance patient treatment continuity
- Supported physicians and clinical staff with administrative functions, streamlining workflow processes
Caregiver
Five Star Senior Living
The Woodlands, TX
08.2024 - 12.2024
- Managed medication administration and assisted with daily living activities to ensure resident well-being
- Supported residents directly, collaborating with healthcare teams to enhance overall care
- Ensured patient safety, comfort, and continuity of care through proactive engagement and support
Resident Attendant
Avanti Senior Living
Spring, TX
03.2024 - 07.2024
- Assisted residents with daily living activities and personal care needs.
- Assisted in implementing resident care plans and enhancing quality-of-life initiatives
- Supported residents in various daily activities to improve their quality of life. with daily living activities and personal care needs.
- Communicated effectively with families regarding resident care and well-being.
- Maintained cleanliness and organization of resident living spaces and common areas.
School Bus Driver
Spring ISD
Houston, TX
10.2023 - 02.2024
- Operated school bus safely to transport students to and from school.
- Conducted pre-trip inspections for vehicle safety and compliance.
- Conducted pre-trip and post-trip safety checks to ensure safe operation of bus
- Enforced school district conduct rules to maintain safety and order during student transport
- Monitored student behavior while on the bus to ensure a safe environment.
School Bus Driver
EBRP School System
11.2019 - 07.2023
- Enforced school district conduct rules and maintained order during student boarding, riding, and exiting to promote safety and discipline
- Operated school bus safely on assigned routes for students.
- Ensured compliance with all traffic laws and safety regulations.
- Performed pre-trip and post-trip safety checks on tires, lights, brakes, and fluid levels to ensure safe operation
- Maintained vehicle cleanliness and performed routine inspections regularly.
Department Manager
Walmart Super center
05.2014 - 06.2016
- Greeted shoppers, answered questions, resolved complaints to enhance customer experience
- Maintained stocked shelves, tracked inventory, processed price changes to ensure product availability
- Supervised sales associates, trained new staff, created schedules to optimize team performance
- Greeted shoppers upon arrival and provided assistance with inquiries
Medical Assistant
Infectious Disease Associates of Baton Rouge
09.2012 - 04.2014
- Supported providers during examinations and treatments to ensure patient comfort and care
- Maintained accurate medical records and electronic health documentation for streamlined patient care
- Scheduled appointments and coordinated patient flow
- Informed patients about medications and post-treatment care to promote adherence and recovery
Transporter
Our Lady of the Lake Regional Medical Center
06.2009 - 03.2012
- Safely transported patients between hospital departments. throughout hospital, enhancing patient satisfaction and ensuring care continuity
- Transported patients safely between departments and facilities.
- Assisted medical staff with patient transfers and special requests.
- Maintained cleanliness of transport vehicles to ensure safety. and organization of transport vehicles.
- Maintained cleanliness and organization of transport vehicles.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ 08.2022 - 02.2026
Technical Diploma - Medical Assistance
Virginia College
Baton Rouge, LA 06.2011 - 06.2013
Skills
- Safety Protocols
- Operational Solutions
- Records management
- Healthcare management
- EMR/EHR Systems
- Patient intake
- Appointment Scheduling
- Payment Processing
- Payment Collection
- Client Satisfaction
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Conflict Resolution and Mediation
- Employee communication
- Team Coordination
- Cross-functional teamwork
- Team Collaboration
- Decision Making
- Relationship Building
- Data Privacy
- Workplace investigations
- Payment Collection
Additional Qualifications
Commercial Driver License, Class B, Texas, Passenger and School Bus, 01/32
Timeline
Shuttle Driver
SP Plus Global
01.2025 - 07.2026
Medical Clerk
Integrated Community Services
10.2024 - 01.2025
Caregiver
Five Star Senior Living
08.2024 - 12.2024
Resident Attendant
Avanti Senior Living
03.2024 - 07.2024
School Bus Driver
Spring ISD
10.2023 - 02.2024
Bachelor of Science - Healthcare Administration
University of Phoenix
08.2022 - 02.2026
School Bus Driver
EBRP School System
11.2019 - 07.2023
Department Manager
Walmart Super center
05.2014 - 06.2016
Medical Assistant
Infectious Disease Associates of Baton Rouge
09.2012 - 04.2014
Technical Diploma - Medical Assistance
Virginia College
06.2011 - 06.2013
Transporter
Our Lady of the Lake Regional Medical Center
06.2009 - 03.2012